Transit Road Supervisor: Field Ops, Coaching & Safety

Jaunt Inc; Charlottesville (VA); Presencial; USD 52 000 - 74 000; Tempo integral

Resumo da oferta

Jaunt Inc. seeks a Road Supervisor to provide day-to-day field supervision and operational support for Jaunt's transportation services.

Reporting to the Director of Safety & Training, this role oversees operators, promotes safe service delivery, responds to disruptions, and coaches performance to ensure reliable, customer-focused transportation. You will collaborate with Training, Scheduling, Dispatch, Customer Service, Fleet Maintenance, and other departments.

Qualificações

• Two (2) years of supervisory, lead, or transportation operations experience.
• Valid Virginia Commercial Driver's License (CDL) with Passenger (P) endorsement.
• Driving record that meets Jaunt's insurance requirements.

Responsabilidades

• Provide daily field supervision and operational support to assigned operators.
• Monitor service delivery to ensure compliance with procedures, schedules, and customer service expectations.
• Respond to service disruptions, accidents, emergencies, customer concerns, and other operational issues as assigned.
• Conduct field observations and ride checks to monitor operator performance and service quality.
• Coach operators to promote safe driving, regulatory compliance, and excellent customer service.
• Monitor operator performance and provide timely feedback, coaching, and documentation.
• Assist with new operator training, behind-the-wheel instruction, and CDL development as assigned.
• Support the consistent application of policies, procedures, and work rules.
• Recommend corrective action and recognition based on employee performance.
• Promote compliance with transportation regulations and safety initiatives.
• Investigate incidents and prepare required reports.
• Maintain required operational and safety records.
• Review and reconcile operator time records; prepare reports related to operations and performance.
• Collaborate across departments to support efficient service delivery.

Conhecimentos

Leadership

Coaching

Communication

Organization

Documentation

Time management

Investigation reporting

Formação académica

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Jaunt Inc. seeks a Road Supervisor to provide day-to-day field supervision and operational support for Jaunt's transportation services.

Reporting to the Director of Safety & Training, this role oversees operators, promotes safe service delivery, responds to disruptions, and coaches performance to ensure reliable, customer-focused transportation. You will collaborate with Training, Scheduling, Dispatch, Customer Service, Fleet Maintenance, and other departments.