Transit Road Operations Lead

Transdev North America, Inc.; Baltimore (MD); Presencial; USD 39.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation policy

Medical/Dental/Vision insurance

401K retirement benefits

Descripción de la vacante

Transdev in Baltimore, Maryland is hiring a Road Supervisor. This role ensures routes are completed safely and on time, and involves addressing daily operational issues, customer concerns, vehicle problems, and the performance of the Operator team.

A strong safety focus and customer service orientation are essential. Qualifications include a high school diploma, a valid driver's license, 2–3 years of transit supervisory experience with an emphasis on safety, and proficiency with Outlook, Word,

Formación

• High school diploma or equivalent.
• Valid Driver’s License.
• Supervisory experience with hourly employees; 2–3 years transit supervisory experience with emphasis on safety preferred.
• Computer literate – basic knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Workforce, Trapeze, and DriveCam.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical.
• Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA.

Responsabilidades

• Demonstrates and promotes a “safety first” lifestyle at the location.
• Ensure operators are fit-for-duty at all times and ensure scheduling compliance.
• Ensures operator pre‑ and post‑trip operating procedures.
• Ensure on‑time‑performance specifications.
• Prepares and submits required reports in a timely manner.
• Responds to any service‑related assignments.
• Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service.
• Oversees a smooth commuting experience for Operator and the public and share “best practices” with entire team.
• Communicate job requirements and responsibilities to drivers.
• Day to day scheduling, counseling, and submitting evaluation reports to local management.
• Conduct on‑the‑scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
• Observe drivers on the road – correct safety problems on the scene while documenting violations.
• Liaison between drivers and both the customers and organization in customer service concerns
• Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.
• Assist Safety Manager with DOT/FTA compliance – drug testing and recordkeeping.
• Drive routes periodically.
• Escalates issues to management team members when necessary.
• Other duties as required.

Conocimientos

Supervisory experience

Safety awareness

Computer literacy

Customer service

Educación

High school diploma or equivalent

Herramientas

Outlook

Word

Excel

PowerPoint

Workforce

Trapeze

DriveCam

Descripción del empleo

Transdev in Baltimore, Maryland is hiring a Road Supervisor. This role ensures routes are completed safely and on time, and involves addressing daily operational issues, customer concerns, vehicle problems, and the performance of the Operator team.

A strong safety focus and customer service orientation are essential. Qualifications include a high school diploma, a valid driver's license, 2–3 years of transit supervisory experience with an emphasis on safety, and proficiency with Outlook, Word,