Transit Operations Supervisor: Lead Dispatch & Routes

Regional Transportation Agency of Central Maryland; Maryland; On-site; USD 41,000 - 45,000; Full time

Job summary

The Regional Transportation Agency (RTA) of Central Maryland is seeking a dedicated Transit Operations Supervisor at our Annapolis Junction facility. You will lead day-to-day operations, provide clear instructions to dispatch, and supervise drivers and dispatchers to ensure safe, reliable service.

The role requires 1–2 years of direct supervisory experience, a CDL Class B with Passenger endorsement, English proficiency, and the ability to work in a 24/7 operation.

Qualifications

• High School diploma or GED equivalent.
• 1-2 years direct supervisory/road supervisor experience.
• Able to operate a tablet, cellphone and PC.
• Intermediate Windows knowledge; proficient in Word, Excel, Outlook.
• Clear English communication (read, write, speak).
• Maintain CDL Class B with Passenger endorsement and No Airbrakes (L).
• Work independently and with all departments.
• Operate in a 24/7 operation.

Responsibilities

• Provide direction, audits, and alternate routes to dispatch.
• Support supervisors and maintain a positive team environment.
• Supervise at least 10 drivers and dispatchers; manage attendance.
• Provide transit information and respond to inquiries.
• Investigate incidents and write reports.
• Assist in creating/updating reference materials for Dispatchers.
• Monitor operator driving skills and work habits.
• Authorize trips outside service when needed.
• Schedule alternative routes and assist with passenger rides.
• Use automated systems to retrieve scheduled information.
• Monitor pull-outs and service areas.
• Participate in supervisory training.

Skills

Supervisory experience

Customer service

English communication

Problem solving

Team coordination

Education

High School diploma or GED

Tools

Windows OS

MS Word/Excel/Outlook

Job description

The Regional Transportation Agency (RTA) of Central Maryland is seeking a dedicated Transit Operations Supervisor at our Annapolis Junction facility. You will lead day-to-day operations, provide clear instructions to dispatch, and supervise drivers and dispatchers to ensure safe, reliable service.

The role requires 1–2 years of direct supervisory experience, a CDL Class B with Passenger endorsement, English proficiency, and the ability to work in a 24/7 operation.