Transit Road Supervisor: Safety, Routes & Team Lead

Transdev; Baltimore (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Vacation time

Paid sick leave

Insurance: Medical, Dental & Vision

Life insurance

401K retirement benefits

Company holidays

Job summary

Transdev in Baltimore, MD is seeking a Road Supervisor to ensure routes run safely and on time. The role emphasizes safety, customer service, and day-to-day issue resolution for routes, vehicles, and operators.

The position requires supervisory experience, strong communication, and knowledge of DOT/FTA guidelines, with a union payscale and benefits package described in the posting. This is a full-time, on-site role in Maryland.

Qualifications

• High school diploma or equivalent.
• Valid Driver’s License.
• Supervisory experience with hourly employees; 2-3 years transit supervisory experience with emphasis on safety preferred.
• Computer literate – basic knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Workforce, Trapeze, and DriveCam.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis.
• Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA.
• Ability to interpret and initiate policies and procedures.
• Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
• Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
• Excellent communication skills both written and oral.
• Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.
• Proven organization skills, understanding the importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.

Responsibilities

• Demonstrates and promotes a “safety first” lifestyle at the location.
• Ensure operators are fit-for-duty at all times and ensure scheduling compliance.
• Ensures operator pre- and post-trip operating procedures.
• Ensure on-time-performance specifications.
• Prepares and submits required reports in a timely manner.
• Responds to any service-related assignments.
• Assess safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service.
• Oversees a smooth commuting experience for Operator and the public and share “best practices” with entire team.
• Communicate job requirements and responsibilities to drivers.
• Day to day scheduling, counseling, and submitting evaluation reports to local management.
• Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
• Observe drivers on the road - correct safety problems on the scene while documenting violations.
• Liaison between drivers and both the customers and organization in customer service concerns
• Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.
• Assist Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.
• Drive routes periodically.
• Escalates issues to management team members when necessary.
• Other duties as required.

Skills

Safety leadership

Customer service orientation

Problem solving

Effective communication

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Workforce

Trapeze

DriveCam

Job description

Transdev in Baltimore, MD is seeking a Road Supervisor to ensure routes run safely and on time. The role emphasizes safety, customer service, and day-to-day issue resolution for routes, vehicles, and operators.

The position requires supervisory experience, strong communication, and knowledge of DOT/FTA guidelines, with a union payscale and benefits package described in the posting. This is a full-time, on-site role in Maryland.