Transit Quality Director — Lead Quality, Compliance & Growth

New Flyer; Saint Cloud (MN); On-site; USD 140,000 - 174,000; Full time

Job summary

New Flyer is seeking a Director of Quality - Transit to lead the Quality organization across Transit manufacturing operations. You will set the direction for Transit Quality, ensure the Quality Management System is effective, develop capable teams, and address high-impact quality issues for customers and the business.

You will oversee strategy, risk management, and cross-functional collaboration to drive standardization, containment, and continuous improvement.

Responsibilities

• Carry out the Transit quality strategy, annual goals, improvement priorities, and resource plans.
• Ensure consistent quality measures and review processes are in place across Transit plants.
• Keep senior leadership informed about quality performance, major risks, and recovery plans, and focus resources on the issues with the greatest impact.
• Lead the Transit plant Quality Managers and hold them accountable for results and consistent execution of the New Flyer Quality Management System.
• Build capable, well-trained Quality teams with the right staffing. Maintain succession plans for key leadership and technical roles, identify and develop potential successors, and regularly review readiness.
• Make sure Quality team members have the training and knowledge to identify nonconforming conditions, provide containment, prevent unintended release, and accelerate unresolved concerns.
• Carry out the responsibilities associated with being a member of the Director Leadership team.
• Keep the Quality organization current with new technology while continuing to identify opportunities to simplify processes and improve efficiency.
• Drive consistent use of the New Flyer Quality tools and make sure teams have the training, resources and support needed to use them effectively.
• Lead the ongoing review and improvement of the Transit Quality Management System and support ISO 9001 registration, audits, management review, and applicable compliance requirements.
• Set expectations for containment, root-cause analysis, corrective action, and effectiveness checks for significant or recurring issues.
• Make sure significant product, reliability, regulatory, and potential product-safety concerns are quickly identified, contained, communicated, and escalated.
• Drive resolution of cross-plant issues ensuring lessons learned are applied to other affected products and locations.
• Build constructive customer relationships and lead the Quality response to critical customer issues, including customer visits when needed.
• Provide Quality leadership for new products, major customer programs, design or process changes, production transfers, APQP, and launch readiness.
• Work with Supply Chain and Supplier Development to prioritize supplier containment, recovery, assessments, and improvement based on business and customer risk.
• Work across Manufacturing, Engineering, Supply Chain, Service, Operations, and Operational Excellence to clarify ownership and reach timely, lasting solutions.
• Promote quality ownership at the source and reinforce that inspection is not a substitute for process discipline.
• Support Lean and Operational Excellence by building defect prevention, standardized work, problem solving, and quality assurance into everyday work.
• Drive consistent use of approved quality tools and support practical improvements to quality processes, systems, technology, and data capabilities.

Job description

New Flyer is seeking a Director of Quality - Transit to lead the Quality organization across Transit manufacturing operations. You will set the direction for Transit Quality, ensure the Quality Management System is effective, develop capable teams, and address high-impact quality issues for customers and the business.

You will oversee strategy, risk management, and cross-functional collaboration to drive standardization, containment, and continuous improvement.