Transit Partner Delivery Engineer — Hybrid & Equity

Via; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Equity

Hybrid work

Office in TLV

Career development

Team events

Sport and wellness perks

Job summary

Via is seeking a Partner Delivery Engineer to serve as the technical bridge between R&D, Partner Success, and Product, ensuring seamless functionality for our global partners. In this hybrid role, you will diagnose complex system escalations, collaborate cross-functionally, and build analytics to monitor support trends, ultimately driving product improvements and better partner outcomes.

Join Via to help make public mobility smarter and more reliable while growing your technical and

Qualifications

• Bachelor’s degree in a technical field required.
• 1+ years of experience in technical support, software engineering, or solutions engineering.
• Strong communication and ability to explain technical concepts to non-technical audiences.

Responsibilities

• Lead investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations.
• Resolve customer issues in a collaborative, high-impact environment.
• Collaborate with R&D, Partner Success, and Product to translate roadblocks into product enhancements.
• Build analytical workflows to monitor support trends and prevent future challenges for partners.
• Develop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively.

Skills

Clear communication

Analytical problem solving

Hybrid work adaptability

Education

Bachelor’s degree in a technical field

Job description

Via is seeking a Partner Delivery Engineer to serve as the technical bridge between R&D, Partner Success, and Product, ensuring seamless functionality for our global partners. In this hybrid role, you will diagnose complex system escalations, collaborate cross-functionally, and build analytics to monitor support trends, ultimately driving product improvements and better partner outcomes.

Join Via to help make public mobility smarter and more reliable while growing your technical and