Partner Delivery Engineer

Via; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Equity

Hybrid work

Office in TLV

Career development

Team events

Sport and wellness perks

Job summary

Via is seeking a Partner Delivery Engineer to serve as the technical bridge between R&D, Partner Success, and Product, ensuring seamless functionality for our global partners. In this hybrid role, you will diagnose complex system escalations, collaborate cross-functionally, and build analytics to monitor support trends, ultimately driving product improvements and better partner outcomes.

Join Via to help make public mobility smarter and more reliable while growing your technical and

Qualifications

• Bachelor’s degree in a technical field required.
• 1+ years of experience in technical support, software engineering, or solutions engineering.
• Strong communication and ability to explain technical concepts to non-technical audiences.

Responsibilities

• Lead investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations.
• Resolve customer issues in a collaborative, high-impact environment.
• Collaborate with R&D, Partner Success, and Product to translate roadblocks into product enhancements.
• Build analytical workflows to monitor support trends and prevent future challenges for partners.
• Develop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively.

Skills

Clear communication

Analytical problem solving

Hybrid work adaptability

Education

Bachelor’s degree in a technical field

Job description

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Partner Delivery Engineer at Via, you will act as the critical technical bridge between our R&D, Partner Success, and Product teams to ensure seamless functionality for our global partners. In this high-impact support engineering role, you will untangle complex system escalations and optimize the underlying technology powering our transit networks. This is a unique opportunity to directly enhance partner satisfaction while shaping the continuous improvement of our cutting-edge mobility technology.

About the Role:

• Spearhead technical investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations
• Resolve challenging customer issues in a collaborative highly impactful dynamic environment
• Collaborate with R&D, Partner Success, and Product to translate technical roadblocks into actionable product enhancements
• Build analytical workflows to monitor support trends and proactively prevent future challenges from impacting partners
• Develop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively

About You:

• Bachelor’s degree in a technical field and 1+ years of experience in technical support, software engineering, or solutions engineering
• Masterful communicator who can seamlessly translate dense technical concepts for diverse, non-technical audiences
• Highly analytical root-cause problem solver who operates effectively in a fast-paced, hybrid work environment

Compensation and Benefits:

• Our product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener.
• Competitive compensation package which includes base salary and equity
• Health insurance with a discount for family members
• Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station
• Career development and growth opportunities
• Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.