Transit Operations Supervisor [CDL Class B or higher with Passenger endorsement and no airbrakes (L) restriction Required]

Regional Transportation Agency of Central Maryland; Maryland; On-site; USD 41,000 - 45,000; Full time

Job summary

The Regional Transportation Agency (RTA) of Central Maryland is seeking a dedicated Transit Operations Supervisor at our Annapolis Junction facility. You will lead day-to-day operations, provide clear instructions to dispatch, and supervise drivers and dispatchers to ensure safe, reliable service.

The role requires 1–2 years of direct supervisory experience, a CDL Class B with Passenger endorsement, English proficiency, and the ability to work in a 24/7 operation.

Qualifications

• High School diploma or GED equivalent.
• 1-2 years direct supervisory/road supervisor experience.
• Able to operate a tablet, cellphone and PC.
• Intermediate Windows knowledge; proficient in Word, Excel, Outlook.
• Clear English communication (read, write, speak).
• Maintain CDL Class B with Passenger endorsement and No Airbrakes (L).
• Work independently and with all departments.
• Operate in a 24/7 operation.

Responsibilities

• Provide direction, audits, and alternate routes to dispatch.
• Support supervisors and maintain a positive team environment.
• Supervise at least 10 drivers and dispatchers; manage attendance.
• Provide transit information and respond to inquiries.
• Investigate incidents and write reports.
• Assist in creating/updating reference materials for Dispatchers.
• Monitor operator driving skills and work habits.
• Authorize trips outside service when needed.
• Schedule alternative routes and assist with passenger rides.
• Use automated systems to retrieve scheduled information.
• Monitor pull-outs and service areas.
• Participate in supervisory training.

Skills

Supervisory experience

Customer service

English communication

Problem solving

Team coordination

Education

High School diploma or GED

Tools

Windows OS

MS Word/Excel/Outlook

Job description

Description

Classification: Full-Time, Non-Exempt

Location: Operations Facility - 8800 Corridor Rd. Annapolis Junction, MD 20701

Reports to: Operations Manager, Assistant General Manager (AGM) or their designee

Wage Rate: $29.72 / hour - $32.84 / hour ($61,817 - $68,307 Annually) DOQ

Schedule: Combination of daytime, evening and weekend hours.

The Regional Transportation Agency (RTA) of Central Maryland manages and operates public transportation in Anne Arundel County, Howard County, northern Prince George’s County, and the City of Laurel. RTA employs 150 administrative and operational staff out of our Annapolis-Junction location. RTA operates 15 fixed-route and paratransit service throughout the service area.

Job Description

We are seeking a dedicated, responsible, team-oriented, solutions driven Transit Operations Supervisor to perform a variety of operational, managerial and administrative work in the day and provide timely instructions/responses for operational information.

Key Responsibilities, Including, But Not Limited To

• Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Provides unifying direction and clear instructions regarding various issues throughout the day; audits service, routes and road conditions, and recommends alternate routes to dispatch as appropriate.
• Supports the other supervisors and fosters a cohesive and positive working environment for all Drivers and Dispatchers.
• Supervises a minimum of 10 drivers and dispatchers, including managing attendance, approving time off requests, assisting with personnel issues, and verifying schedules.
• Provides a variety of public transportation information to passengers, the general public and other agencies; provide quality customer service and respond to public inquiries and requests in a courteous manner.
• Investigates accidents, incidents, disputes, and disturbances, in accordance with policy, and in conjunction with the proper authorities; writes various reports regarding all accidents, incidents, disputes, and disturbances.
• Writes reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing of reports.
• Assists in the creation and updating of reference materials for Dispatchers and Operations Supervisors.
• Monitors operator driving skills and work habits.
• Authorizes trips outside of transit services when necessary.
• Schedules alternative routes when necessary and assists with rides for passengers.
• Uses automated computer systems to retrieve scheduled information.
• Monitor pull-outs and service areas.
• Actively and routinely participates in supervisory training.

Knowledge, Skills And Abilities

• Ability and aptitude to manage all aspects of a department on a rotating basis, including being the primary decision-maker and point of reference for a team.
• Ability to accept job responsibilities and meet deadlines.
• Excellent phone demeanor and customer service skills.
• Ability to work independently.
• Ability to interact with interdepartmental personnel.
• Positive attitude and sensitivity in dealing with customers and staff with special physical and/or non-neurotypical needs.
• Excellent verbal, interpersonal, judgment and problem-solving skills.
• Ability to perceive, react and communicate positively to needs of colleagues and customers.
• Professional experience and professional demeanor.

Requirements

Minimum Qualifications:

• High School diploma or GED equivalent.
• 1 -2 years direct supervisory experience and/or road supervisor experience.
• Must be able to successfully and efficiently operate a tablet, cellphone, and personal computer.
• Intermediate computer knowledge and skills, specifically in a Windows environment; excellent Microsoft Word, Excel, and Outlook skills are required.
• Ability to communicate (read, speak, write, and understand) clearly in the English language.
• Must maintain Commercial Driver's License (CDL) Class B or higher with Passenger (P) endorsement and No Airbrakes (L) Restriction.
• Ability to work independently and objectively.
• Ability to communicate effectively and work with all departments.
• Ability to work in a 24 hour/365 day per year operation.

You Will Exceed Our Expectations If You Possess

• Fluency in Spanish and/or French.
• 1 -2 years direct supervisory experience and/or Road Supervisor experience in a transit setting.
• Previous operations management experience in a transit environment.

Physical Requirements & Working Conditions

• Must be able to move about the office and between floors;
• Must be able to utilize standard office equipment; access filing system/cabinets
• Communicate effectively and efficiently in person, by telephone, via email and other electronic means.
• Must be able to frequently work outside in extreme, hot and/or cold weather, including but not limited to rain, snow and sleet.
• Must be able to sit for extended periods of time.
• Must be able to multi-task while working proactively in a high-stress, and fast-paced environment.
• Must be able to reach and pull overhead; may climb, bend and kneel.
• Must be able to operate a vehicle for over 6 hours per day.
• Must be able to use electronic hand-held device (tablet, cell phone, two way-radio).
• May be exposed to fumes while responding to incidents on the buses.
• Must be able to acquire and maintain a medical examiner’s certificate (DOT card).
• Must be able to pass a pre-employment drug screening.
• This position is safety-sensitive and is subject to RTA's drug and alcohol testing program.
• This is not a bargaining unit position.
• This position is considered essential and will be required to work in inclement weather and in emergency situations.

Right To Revise

This job description is not meant to be all-inclusive, and the company reserves the right to revise this job description as necessary without advance notice. The duties and expectations herein are intended to describe the general nature and level of work being performed by employees. They are not to be construed, as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer without notice.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.