Transit Operations Supervisor & Dispatch Lead

Chattanooga Area Regional Transportation Authority; Chattanooga (TN); On-site; USD 59,000 - 72,000; Full time

Job summary

The Chattanooga Area Regional Transportation Authority is seeking an Operations Supervisor in the Transportation department. You will oversee fixed route and shuttle operations, supervise bus operators, and coordinate with dispatch to maintain safe, reliable transit service.

This role combines on-road supervision with control-center duties, requiring strong decision-making under pressure, adherence to ADA rules, and effective communication across departments to resolve incidents and ensure

Qualifications

• High School Diploma or GED required.
• Must possess a Commercial Driver License (CDL), Class B with passenger endorsement.
• Additional training or certifications in transportation management, safety, or operations preferred.
• A minimum of five years’ experience as a transit operator and/or supervisory role within public transportation required.
• Familiarity with CARTA routes, schedules, and operational procedures preferred.

Responsibilities

• Monitor and coordinate daily transit operations using CAD systems.
• Track vehicles in real-time to ensure on-time performance and efficient route coverage.
• Communicate effectively with drivers, supervisors, and law enforcement as needed.
• Adjust schedules and routes as necessary to address service disruptions.
• Conduct on-road observations to evaluate driver performance, safety compliance, and customer service for all CARTA transit services.
• Provide coaching and feedback to operators, addressing performance concerns as needed.
• Assist drivers in resolving operational issues such as scheduling conflicts, passenger concerns, or route adherence.
• Support new driver training and ongoing safety/service education.
• Respond to accidents, breakdowns, and emergencies, coordinating with emergency personnel when necessary.
• Perform investigations into incidents or customer complaints and recommend corrective actions.
• Conduct reasonable suspicion assessments for substance abuse in compliance with policy.
• Ensure compliance with safety regulations, including pre-trip and post-trip inspections.
• Maintain accurate records of driver performance, incidents, dispatch logs, and service reports.
• Interpret and enforce CARTA work rules, policies, and procedures.
• Report operational and maintenance issues to appropriate departments.
• Ensure compliance with federal, state, and local transportation regulations.
• Performs other duties as assigned.

Skills

Leadership

Communication

Decision making

Problem solving

CAD systems

Education

CDL Class B with passenger endorsement

High School Diploma or GED

Transportation management training

Tools

CAD systems

Job description

The Chattanooga Area Regional Transportation Authority is seeking an Operations Supervisor in the Transportation department. You will oversee fixed route and shuttle operations, supervise bus operators, and coordinate with dispatch to maintain safe, reliable transit service.

This role combines on-road supervision with control-center duties, requiring strong decision-making under pressure, adherence to ADA rules, and effective communication across departments to resolve incidents and ensure