Transit Dispatcher & Scheduling Specialist

St. Cloud Metro Bus; Saint Cloud (MN); On-site; USD 30,307 - 38,572; Full time

Job summary

St. Cloud Metro Bus is seeking a full-time Dispatcher in Saint Cloud, Minnesota. This role involves managing customer service for both Fixed Route and Dial-a-Ride programs. Responsibilities include scheduling and providing information to passengers, operating a two-way radio, and ensuring compliance with safety guidelines. Candidates are required to have a high school diploma and prior experience in dispatching or customer service. Proficiency in computer use and strong interpersonal skills are essential. The role offers a salary of $23.63 per hour.

Qualifications

• Ability to deal courteously with coworkers and the general public.
• Must read and speak English fluently; bilingual is a plus.
• Proficiency in using computers is essential.

Responsibilities

• Provide customer service to Metro Bus passengers.
• Schedule rides and handle customer inquiries at the Call Center.
• Use computerized software for ride scheduling.

Skills

Customer service

Communication

Computer proficiency

Tact and courtesy

Education

High school diploma or equivalent

Technical or Community College education

Job description

St. Cloud Metro Bus is seeking a full-time Dispatcher in Saint Cloud, Minnesota. This role involves managing customer service for both Fixed Route and Dial-a-Ride programs. Responsibilities include scheduling and providing information to passengers, operating a two-way radio, and ensuring compliance with safety guidelines. Candidates are required to have a high school diploma and prior experience in dispatching or customer service. Proficiency in computer use and strong interpersonal skills are essential. The role offers a salary of $23.63 per hour.