Transit Scheduling & Operations Support Specialist

St. Cloud Metro Bus; Saint Cloud (MN); On-site; USD 37,195 - 41,328; Full time

Job summary

St. Cloud Metro Bus is seeking a Scheduling and Service Support Specialist to manage operator and dispatcher schedules for fixed routes and Dial-a-Ride, collaborating with Operations Managers to adjust plans and update scheduling software.

The role involves administering bidding, handling unplanned absences, and ensuring compliance with bargaining agreements. The position also provides labor relations support, participates in negotiations, and maintains safety compliance while serving

Qualifications

• Two (2) year degree in administrative support, business, or related field and two (2) years of operations, scheduling, or business/office management experience or an equivalent combination of education and experience.
• A valid driver’s license or evidence of equivalent mobility is also required.
• Ability to analyze and interpret data based on actual performance and practice.
• Ability to plan, organize and guide the activities of others.
• Strong verbal and written communication skills; bilingual a plus.

Responsibilities

• Prepares and maintains all operator and dispatcher schedules in accordance with the collective bargaining agreement, personnel policies and established procedures to ensure adequate staffing.
• Utilizes and maintains scheduling software to effectively and efficiently staff all shifts.
• Schedules all safety-sensitive drug and alcohol random testing as part of Metro Bus’s Drug and Alcohol Program.
• Schedules all special transportation events.
• Prepares Operator and Dispatcher work schedules.
• Administers work and vacation bidding process.
• Adjusts schedules accordingly based on unplanned absences and service needs.
• Documents scheduling issues and violations per the collective bargaining agreement and Metro Bus personnel policies.
• Provides service support to the Operations department as directed by the Operations Manager.
• Performs operator and dispatcher fit for duty checks.
• Maintains charter exemption information related to routes, runs and extra work details.
• Provides labor relations support to the Operations Managers and Director of Human Resources.
• Attends employer negotiation committee meetings to provide input regarding labor negotiations strategies; attends labor negotiation sessions when requested.
• Under the direction of the Operations Manager, schedules fact-finding and/or disciplinary meetings; informs employees of right to union representation and schedules Union Steward attendance in meetings upon employee request.
• Provides actual performance and procedure data to the management team during contract negotiations.
• Communicates courteously and professionally and maintains respectfully working relationships with coworkers and customers in carrying out job functions.
• Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices.
• Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss.
• Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work.
• When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner.
• Performs other duties and activities as assigned.

Skills

Data analysis

Communication skills

Planning and organizing

Customer service

Bilingual

Education

Two-year degree in administrative support / business / related field

Tools

Scheduling software

Microsoft Office

Job description

St. Cloud Metro Bus is seeking a Scheduling and Service Support Specialist to manage operator and dispatcher schedules for fixed routes and Dial-a-Ride, collaborating with Operations Managers to adjust plans and update scheduling software.

The role involves administering bidding, handling unplanned absences, and ensuring compliance with bargaining agreements. The position also provides labor relations support, participates in negotiations, and maintains safety compliance while serving