Transit Dispatcher: Optimize Routes & On-Time Service

mtminc; Salem (OR); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Salary: $23.51

Job summary

MTM Transit in Salem, OR is seeking a Dispatcher to coordinate daily route and trip operations. You will help ensure safe, cost-effective, and on-time service, tracking sign-in/out and communicating issues to the right teams. Location: 2195 Hyacinth NE, Suite 170, Salem, OR 97301.

Responsibilities include assisting with ride dispatch, routing, guiding drivers, and maintaining clear communications with providers. This role emphasizes open collaboration, accuracy, and timely updates to schedules.

Qualifications

• High school diploma or GED required and legal authorization to work in the United States.
• Experience in transportation routing, dispatching, and scheduling is preferred.
• Proficiency with scheduling software and basic data analysis skills.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with problems or issues relating to scheduling.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document and record provider no shows or on-time-performance issues.
• Inform transportation providers of their next-days trips and any new trips that occur.
• Monitor radio, telephones and on-road provision of service for quality.

Skills

Excellent communication

Organizational skills

Attention to timeliness and details

Confidentiality

Team collaboration

Education

High school diploma or GED

Tools

Scheduling software

Microsoft Word

Excel

Two-way radio communication

Data analysis

Job description

MTM Transit in Salem, OR is seeking a Dispatcher to coordinate daily route and trip operations. You will help ensure safe, cost-effective, and on-time service, tracking sign-in/out and communicating issues to the right teams. Location: 2195 Hyacinth NE, Suite 170, Salem, OR 97301.

Responsibilities include assisting with ride dispatch, routing, guiding drivers, and maintaining clear communications with providers. This role emphasizes open collaboration, accuracy, and timely updates to schedules.