Dispatcher

MTM, Inc; Salem (OR); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Salem, OR is seeking a Dispatcher to direct day-to-day route and ride operations, coordinating with drivers to ensure safe, on-time service and to communicate issues to the appropriate personnel.

You'll organize trips, assist with directions, monitor communications, and document incidents, with experience in scheduling software, GPS/GIS knowledge, and data analysis preferred. We offer competitive pay and comprehensive benefits.

Qualifications

• High school diploma or GED equivalent.
• Possess valid authorization to work in the United States.
• Excellent communication and interpersonal skills.
• Good organizational skills with attention to timeliness and details.
• Proficiency with computers including Microsoft Word, Excel and other Microsoft applications.
• Must demonstrate effective use of scheduling software, two-way radio communication and data analysis skills.
• Ability to maintain a high level of confidentiality.
• Regular attendance is required.
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred.
• 1 year experience working with the applicable transit scheduling system preferred.
• Knowledge of GPS and GIS systems preferred.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with problems or scheduling issues.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document and report provider no-shows or on-time performance issues.
• Inform transportation providers of their next-day trips and any new trips that occur.
• Monitor radio, telephones and on-road provision of service for quality.
• Record time of departure, destination, and expected time of return.
• Provide feedback on drivers' performance.

Skills

Excellent communication

Organizational skills

Microsoft Word

Microsoft Excel

Scheduling software

Two-way radio communication

Data analysis

Confidentiality

Regular attendance

Transportation routing experience

Transit scheduling system experience

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Scheduling software

GPS systems

GIS systems

Job description

Make a Difference At MTM Transit, you're not just part of a team—you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

Location:

2195 Hyacinth NE, Suite 170, Salem, OR 97301

What you’ll do:

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers' performance

What you’ll need:

• Experience, Education & Certifications:
• High school diploma or G.E.D. equivalent
• Possess valid authorization to work in the United States
• Skills: Excellent communication and interpersonal skills
• Good organizational skills with attention to timeliness and details
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
• Ability to maintain high level of confidentiality
• Regular attendance is required
• Even better if you have... 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred
• Knowledge of GPS and GIS systems preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary: $23.51

This information reflects the base salary pay range for this job based on current national market data.

Ranges may vary based on the job's location.

We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

About Us As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health's leadership team created MTM Transit to offer an unparalleled hand-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hand-on management.

Your Potential. Our Mission. At MTM Transit, you're not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.