Transit Dispatcher — On-Time Routing & Safety

Transdev; East Hartford (CT); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

401(k) with company contribution

Medical, dental and vision

Paid time off

Job summary

Transdev in East Hartford, Connecticut is hiring a Dispatcher to oversee road service through communication with Operators and provide customer support to clients. The role emphasizes safety and service reliability in daily operations.

The incumbent will monitor trip performance, respond to questions and concerns, and manage emergencies while coordinating with carriers and emergency services. Strong verbal communication and problem-solving are essential.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as require

Education

High School Diploma or GED; Technical Degree preferred

Job description

Transdev in East Hartford, Connecticut is hiring a Dispatcher to oversee road service through communication with Operators and provide customer support to clients. The role emphasizes safety and service reliability in daily operations.

The incumbent will monitor trip performance, respond to questions and concerns, and manage emergencies while coordinating with carriers and emergency services. Strong verbal communication and problem-solving are essential.