Road Service Dispatcher - Customer Support & Safety

Transdev; Alaska; On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5

Holidays 12 days

401(k)

Medical

Dental & Vision

Life Insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Elmira, NY is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

The position offers a competitive compensation package with a minimum pay range of $21.50–$22.50 per hour, plus benefits including vacation, sick days, holidays, and a 401(k).

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Dispatching

Customer service

Problem solving

Flexibility

Safety awareness

Education

High School Diploma

Technical Degree preferred

Job description

Transdev in Elmira, NY is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

The position offers a competitive compensation package with a minimum pay range of $21.50–$22.50 per hour, plus benefits including vacation, sick days, holidays, and a 401(k).