Dispatcher

WeDriveU, Inc.; City of White Plains (NY); In loco; USD 36.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Financial Wellness Tool

Paid holidays

PTO

Descrizione del lavoro

WeDriveU, Inc. is seeking a dispatcher to handle a high-volume of incoming calls, coordinate with drivers, and respond to email inquiries. The role requires problem-solving across daily cycles and a focus on passenger service quality.

Based in White Plains, the position supports driver supervision, route monitoring, and incident documentation while upholding safety and company policies. It’s a full-time, permanent role with competitive pay and benefits.

Competenze

• 1+ year in dispatch, call center, customer service, or hospitality.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to manage multiple software programs with many tabs.
• Excellent written and oral communication and interpersonal skills.
• Professional, energetic demeanor in a fast-paced environment.
• TMS experience preferred but not required.
• CDL preferred but not required.
• Bilingual preferred but not required.

Mansioni

• Monitor drivers along routes and communicate instructions to drivers in the field regarding pickups and drop-offs.
• Respond to customer concerns and inquiries; investigate and resolve issues.
• Coordinate high-volume calls and email inquiries with drivers and customers.
• Monitor traffic flow and issue alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found processes.
• Ensure compliance with administrative policies, safety rules, and regulations.
• Other duties as assigned.

Conoscenze

Dispatch experience

Call center / Customer service

MS Office Suite

Strong communication

Detail-oriented

TMS experience

CDL preferred

Bilingual preferred

Strumenti

Transportation Management System (TMS)

Descrizione del lavoro

Address 14 Fisher Lane, White Plains, NY, 10603, US

Compensation $26.00 - $30.00/hour

Schedule Full time

Job Type Permanent

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours

To Be Determined

Duties and Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.