Live-Route Dispatcher: Real-Time Transit Coordinator

Fountain; Richmond (VA); On-site; USD 24,946 - 35,530; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance benefits

401(k) with 4% employer match

Employee Assistance Program (EAP)

Paid holidays

On-the-job training

Job summary

A leading shared mobility solutions provider in Richmond, Virginia is seeking a candidate to monitor and support drivers on their routes. Responsibilities include communicating with drivers, addressing customer concerns, and ensuring compliance with safety regulations. Candidates should have strong organizational skills and proficiency in Microsoft Office. WeDriveU offers competitive compensation, health benefits, and opportunities for personal development and career growth.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality is preferred.
• Experience with multiple software programs and tabs is essential.
• Bilingual skills are a plus, but not mandatory.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions regarding passenger pick-ups and drop-offs.
• Assist with customer concerns and resolve issues.
• Monitor traffic flow and send out alerts.
• Document incidents for vendor follow-up.

Skills

Detail-oriented

Organizational skills

Proficiency in Microsoft Office Suite

Excellent written and oral communication

Experience in dispatch or customer service

Ability to work in a fast-paced environment

Tools

Transportation Management System (TMS)

Job description

A leading shared mobility solutions provider in Richmond, Virginia is seeking a candidate to monitor and support drivers on their routes. Responsibilities include communicating with drivers, addressing customer concerns, and ensuring compliance with safety regulations. Candidates should have strong organizational skills and proficiency in Microsoft Office. WeDriveU offers competitive compensation, health benefits, and opportunities for personal development and career growth.