Live-Route Dispatcher: Real-Time Transit Coordinator

WeDriveU, Inc.; Richmond (VA); On-site; USD 24,946 - 35,530; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance benefits

401(k) with 4% employer match

Employee Assistance Program (EAP)

Paid holidays

On-the-job training

Job summary

A leading shared mobility solutions provider in Richmond, Virginia is seeking a candidate to monitor and support drivers on their routes. Responsibilities include communicating with drivers, addressing customer concerns, and ensuring compliance with safety regulations. Candidates should have strong organizational skills and proficiency in Microsoft Office. WeDriveU offers competitive compensation, health benefits, and opportunities for personal development and career growth.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality is preferred.
• Experience with multiple software programs and tabs is essential.
• Bilingual skills are a plus, but not mandatory.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions regarding passenger pick-ups and drop-offs.
• Assist with customer concerns and resolve issues.
• Monitor traffic flow and send out alerts.
• Document incidents for vendor follow-up.

Skills

Detail-oriented

Organizational skills

Proficiency in Microsoft Office Suite

Excellent written and oral communication

Experience in dispatch or customer service

Ability to work in a fast-paced environment

Tools

Transportation Management System (TMS)

Job description

Compensation $23.00/hour

Schedule Full time

Job Type Permanent

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours:

Mon., Tues. 14:00-00:30

Thurs., Fri. 11:30-22:00

Wednesday, Saturday and Sunday OFF

• Duties and Responsibilities: Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes
• Ensures direct and indirect daily activities of drivers are assigned and accomplished on time
• Communicates all relevant details of driving assignments to drivers to ensure proper execution
• Assist drivers with routing directions and direct them to perform special services when required
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route
• Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
• Coordinates vehicle service and mechanical repairs with management assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate

Skills Required and Physical Demands:

• Organize and prioritize time to balance conflicting demands related to customer care and dispatching
• Communicate effectively with colleagues and customers in a fast-paced and/or stressful environment (interpersonal & telephone skills)
• Read and interpret documents and instructions from customers and other team members
• Perform work activities requiring cooperation and instruction
• Function in a fast-paced environment, under substantial pressure
• Work within the appropriate level of independence
• Problem solving
• Operate two-way and emergency radio systems
• Efficiency in using Microsoft Office Program and computerized routing software
• Work independently
• Read road and street maps
• Keep organized and accurate records relating to overall dispatch and routing responsibilities

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

Start Your Application

First Name (Legal)

Last Name (Legal)

Email

Phone Number

+1

Phone Number +1

Future opportunities (optional) Consent to marketing communications is not required to be considered for an opportunity at WeDriveU . Text me about future opportunities. By checking the above, you consent to receiving marketing texts about future job opportunities from WeDriveU . Message and data rates may apply; message frequency varies. Reply HELP for help, STOP to opt-out. See privacy.fountain.com. Call me about future opportunities. By checking the above, you consent to receiving marketing calls about future job opportunities from WeDriveU .