Transit Dispatch Supervisor — Lead Real-Time Operations

RATP Dev USA; Tucson (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

RATP Dev USA in Tucson, AZ seeks a Dispatch Supervisor to oversee daily on-site dispatch operations ensuring safe, efficient, and on-time transit services. You will supervise staff, monitor routes, and coordinate vehicle and operator assignments to meet service requirements and customer demand.

The role requires strong leadership, real-time decision making, and collaboration with operations, maintenance, and customer service teams, with a focus on safety and performance adherence.

Qualifications

• Experience managing a team and monitoring performance.
• Dispatching expertise: real-time route monitoring and coordination.
• Excellent communication and rider/staff/customer interaction skills.
• Familiarity with DOT regulations and transit safety standards.
• Experience with dispatch software and GPS/AVL systems; willingness to work flexible hours.
• High school diploma required; college or certifications preferred.

Responsibilities

• Oversee daily dispatch operations on-site in Tucson.
• Supervise dispatch staff and manage route/shift assignments.
• Respond to service disruptions and incidents with real-time decisions.
• Collaborate with operations, maintenance, and customer service teams.
• Document activities and ensure DOT compliance and safety standards.
• Coach and train dispatch personnel and drive process improvements.

Skills

Supervisory skills

Dispatch expertise

Communication & customer service

DOT regulations knowledge

Flexible hours

Education

High school diploma

Post-secondary education / certifications (preferred)

Tools

Dispatch software

GPS/AVL systems

Job description

RATP Dev USA in Tucson, AZ seeks a Dispatch Supervisor to oversee daily on-site dispatch operations ensuring safe, efficient, and on-time transit services. You will supervise staff, monitor routes, and coordinate vehicle and operator assignments to meet service requirements and customer demand.

The role requires strong leadership, real-time decision making, and collaboration with operations, maintenance, and customer service teams, with a focus on safety and performance adherence.