Dispatch Supervisor

RATP Dev USA; Tucson (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

RATP Dev USA in Tucson, AZ seeks a Dispatch Supervisor to oversee daily on-site dispatch operations ensuring safe, efficient, and on-time transit services. You will supervise staff, monitor routes, and coordinate vehicle and operator assignments to meet service requirements and customer demand.

The role requires strong leadership, real-time decision making, and collaboration with operations, maintenance, and customer service teams, with a focus on safety and performance adherence.

Qualifications

• Experience managing a team and monitoring performance.
• Dispatching expertise: real-time route monitoring and coordination.
• Excellent communication and rider/staff/customer interaction skills.
• Familiarity with DOT regulations and transit safety standards.
• Experience with dispatch software and GPS/AVL systems; willingness to work flexible hours.
• High school diploma required; college or certifications preferred.

Responsibilities

• Oversee daily dispatch operations on-site in Tucson.
• Supervise dispatch staff and manage route/shift assignments.
• Respond to service disruptions and incidents with real-time decisions.
• Collaborate with operations, maintenance, and customer service teams.
• Document activities and ensure DOT compliance and safety standards.
• Coach and train dispatch personnel and drive process improvements.

Skills

Supervisory skills

Dispatch expertise

Communication & customer service

DOT regulations knowledge

Flexible hours

Education

High school diploma

Post-secondary education / certifications (preferred)

Tools

Dispatch software

GPS/AVL systems

Job description

Company Description

RATP Dev USA is a trusted mobility partner providing safe, reliable, and innovative transportation solutions across the United States. As the North American subsidiary of RATP Dev, part of the global RATP Group, the company combines worldwide transit expertise with strong local commitment to help agencies improve performance and customer experience. RATP Dev operates in 16 countries on five continents, bringing broad multimodal experience in bus, paratransit, microtransit, commuter, streetcar, and shuttle services. In the U.S., RATP Dev USA supports nearly 40 active clients with services ranging from daily operations and maintenance to consulting, transit management, and mobility innovation. The organization is dedicated to delivering better rides through safety, service, innovation, and robust community partnerships.

Role Description

The Dispatch Supervisor is a full-time, on-site role located in Tucson, AZ, responsible for overseeing daily dispatch operations to ensure safe, efficient, and on‑time transit services. This role supervises dispatch staff, monitors routes and schedules, and coordinates vehicle and operator assignments to meet service requirements and customer demand. The Dispatch Supervisor responds to service disruptions, incidents, and customer concerns, making real‑time decisions to maintain service quality and safety. The position requires close collaboration with operations, maintenance, and customer service teams, as well as accurate documentation of activities, adherence to DOT regulations, and support of company policies and performance standards. The role also involves coaching and training dispatch personnel, contributing to process improvements, and promoting a culture of safety and excellent service.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, coaching, scheduling, and performance monitoring.
• Candidates should possess dispatching expertise, including route monitoring, real‑time problem solving, and coordination of vehicles and operators.
• Candidates should possess effective communication and customer service skills for interacting with staff, riders and partner agencies.
• Candidates should possess knowledge of DOT regulations and relevant safety standards applicable to transit operations.
• Additional beneficial qualifications include prior experience in transit or transportation operations, proficiency with dispatch software and GPS/AVL systems, strong organizational and multitasking abilities, and the ability to work flexible hours, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent is typically required; post‑secondary education or related certifications in transportation, logistics, or supervision are preferred.