Transit Dispatch Specialist – Call Center

Hallcon; Lenexa (KS); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Equipment provided

Benefits package

Job summary

Hallcon is hiring a Call Center Agent for an in-office daytime schedule in Lenexa, KS. The role focuses on coordinating driver trips, maintaining accurate records, and providing professional customer support to field teams and clients.

Ideal candidates bring 6+ months of dispatch or customer service experience, strong typing, and reliable attendance. This position offers steady hours, a supportive team, and opportunities to grow within the organization.

Qualifications

• High school diploma or equivalent.
• A minimum of 6 months dispatch or customer service experience preferred.
• Excellent attendance and reliability.

Responsibilities

• Coordinate and ensure timely coverage of driver trips.
• Monitor trip accuracy and provide support where needed.
• Escalate issues to field operations or customers when appropriate.
• Maintain up-to-date and accurate records in our internal systems.
• Communicate professionally with field management and other team members.
• Take on additional tasks as assigned.

Skills

Strong typing

10-key skills

Customer service

Reliability

Office environment

Education

High school diploma or equivalent

Tools

Dispatch software

CRM systems

Job description

Hallcon is hiring a Call Center Agent for an in-office daytime schedule in Lenexa, KS. The role focuses on coordinating driver trips, maintaining accurate records, and providing professional customer support to field teams and clients.

Ideal candidates bring 6+ months of dispatch or customer service experience, strong typing, and reliable attendance. This position offers steady hours, a supportive team, and opportunities to grow within the organization.