Call Center Agent - Days B

Hallcon; Lenexa (KS); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Equipment provided

Benefits package

Job summary

Hallcon is hiring a Call Center Agent for an in-office daytime schedule in Lenexa, KS. The role focuses on coordinating driver trips, maintaining accurate records, and providing professional customer support to field teams and clients.

Ideal candidates bring 6+ months of dispatch or customer service experience, strong typing, and reliable attendance. This position offers steady hours, a supportive team, and opportunities to grow within the organization.

Qualifications

• High school diploma or equivalent.
• A minimum of 6 months dispatch or customer service experience preferred.
• Excellent attendance and reliability.

Responsibilities

• Coordinate and ensure timely coverage of driver trips.
• Monitor trip accuracy and provide support where needed.
• Escalate issues to field operations or customers when appropriate.
• Maintain up-to-date and accurate records in our internal systems.
• Communicate professionally with field management and other team members.
• Take on additional tasks as assigned.

Skills

Strong typing

10-key skills

Customer service

Reliability

Office environment

Education

High school diploma or equivalent

Tools

Dispatch software

CRM systems

Job description

Position: Call Center Agent (In-Office, Day Shift – B Schedule)
Location: Lenexa, KS
Pay: $17.30 ($1.50 for a base rate of $18.80)
Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday; alternate Wednesday

Company Overview

Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients—including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.

About the Role

We’re seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.

What You’ll Do

• Coordinate and ensure timely coverage of driver trips
• Monitor trip accuracy and provide support where needed
• Escalate issues to field operations or customers when appropriate
• Maintain up-to-date and accurate records in our internal systems
• Communicate professionally with field management and other team members
• Take on additional tasks as assigned

Why You’ll Love Working Here

• Meaningful work that keeps essential industries moving
• Supportive, responsive leadership and a collaborative team culture
• Equipment provided and systems in place to help you succeed
• Opportunity to grow within a stable, purpose-driven organization
• High autonomy with clear expectations
• Competitive pay and benefits in a casual, professional work setting

What We’re Looking For

• Excellent attendance and reliability—your presence matters
• Strong typing and 10-key skills
• Solid phone communication and customer service abilities
• Comfortable working in an office environment
• High school diploma or equivalent
• 6+ months of dispatch or customer service experience (preferred)

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.