Dispatcher Nights - N2B

Hallcon; Lenexa (KS); On-site; USD 52,000 - 68,000; Full time

Job summary

Hallcon in Lenexa, KS is seeking an onsite Operations Coordinator to support driver trips and client services in a fast-paced environment.

You will coordinate coverage, monitor trip accuracy, and communicate with field management while upholding professional standards. This role requires 2–4+ years in operations or call centers, a high school diploma, and MS Office proficiency.

Qualifications

• 2–4+ years in a dynamic operations center or call center.
• Onsite attendance required at the Lenexa command center.
• Strong client service and phone communication skills.
• High school diploma or equivalent.
• Proficient in Microsoft Outlook, Word and PowerPoint.
• Demonstrates ownership for projects and deadlines.

Responsibilities

• Coordinate and ensure timely coverage of driver trips.
• Optimize driver trip coverage across multiple technology and dispatch platforms.
• Monitor trip accuracy and provide support where needed.
• Escalate issues to field operations or clients when appropriate.
• Maintain up-to-date records in internal systems.
• Communicate professionally with field management and other team members.
• 100% onsite working environment at our Lenexa, KS command center (this role is not a remote work environment role)

Skills

Client service

Phone communication

Reliability

Professionalism

MS Office

Ownership

Education

High school diploma or equivalent

Job description

Hallcon is a transportation and infrastructure services company serving clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks, and more.

Hallcon provides essential services spanning multi-modal shuttle operations, integrated command centers, electric vehicle (EV) infrastructure, EV Charging-as-a-Service (CaaS), technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance.

The Role

Are you passionate about client service and ready to join a fast-paced, collaborative, dynamic team? This is a unique, innovative opportunity for skilled communicators who are highly effective in problem solving, technology platforms, and client service.

Key Responsibilities

• Coordinate and ensure timely coverage of driver trips
• Optimize driver trip coverage options across multiple technology and dispatch platforms
• Monitor trip accuracy and provide support where needed
• Escalate issues to field operations or clients when appropriate
• Maintain up-to-date and accurate records in our internal systems
• Communicate professionally with field management and other team members
• 100% onsite working environment at our Lenexa, KS command center (this role is not a remote work environment role)

Qualifications

• 2-4+ years experience in dynamic, fast-paced operations center or call center environments
• Excellent reliability and onsite attendance
• Strong client service and phone communication skills
• High school diploma or equivalent
• Demonstrated professionalism and business maturity in an office environment
• Solid Microsoft Office (Outlook, Word, PowerPoint) proficiency
• Asserts ownership for projects and assigned activities, meets deadlines

Does this opportunity resonate with you? We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.