Transit Dispatch Coordinator

Krapf Group - School Bus and Transportation; Hampton (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Krapf Group is seeking a Dispatcher/Driver Coordinator in New Jersey to manage trip scheduling, driver communications, and on-time performance while following state and federal regulations. The role involves coordinating from inception to completion and supporting a flexible schedule.

The position requires CDL eligibility or possession, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• 2 years in a dynamic dispatch environment preferred.
• Must be 21 years of age and possess a valid commercial driver’s license with a passenger endorsement or willingness to obtain one.
• Must have a satisfactory motor vehicle record, criminal history record and child abuse history record.
• Maintain valid driver’s license, physical exam certifications
• Ability to safely operate commercial vehicles
• Excellent communication & customer service skills
• Ability to perform multiple tasks during peak hours and remain calm and supportive of drivers
• Positive attitude
• Ability to work independently and as part of a team
• Integrity and the ability to handle confidential information
• Good organizational skills and attention to detail
• Ability to work a flexible schedule
• Ability to trouble shoot and problem solve and to exercise good judgment
• Computer literacy
• Average typing skills

Responsibilities

• Support the Krapf vision and mission in all activities.
• Accept and demonstrate the Krapf Core Values of commitment, open communication, respect and excellent service.
• Represent Krapf and conduct all activities in a professional, business-like manner.
• Comply with all Company employee policies, safety policy and substance abuse prevention policy.
• Comply with all applicable federal and state regulations regarding operation of commercial vehicles.
• Monitor the daily driver radio communications; provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance.
• Prepare and review driver schedules and assign drivers.
• Verify that driver work schedules and timesheets accurately reflect work completed.
• Interact with appropriate personnel regarding equipment, driver hours & customer issues.
• Respond to issues in a calm, professional manner, with a clear, distinctive and reassuring voice.
• Troubleshoot driver performance issues and report issues to Operations Manager.
• Report maintenance issues to Operations Manager and coordinate with shop to minimize down time, as necessary.
• Work closely with Operations Manager and other dispatchers to ensure division operational objectives are met.
• Control costs by monitoring driver hours.
• Handle situations professionally and in a non-confrontational manner.
• Perform the duties of a ROVER driver when necessary.
• Other work-related duties as assigned.

Skills

Communication skills

Customer service

Multitasking

Teamwork

Integrity

Problem solving

Typing

Computer literacy

Education

High School Diploma or equivalent

Job description

Krapf Group is seeking a Dispatcher/Driver Coordinator in New Jersey to manage trip scheduling, driver communications, and on-time performance while following state and federal regulations. The role involves coordinating from inception to completion and supporting a flexible schedule.

The position requires CDL eligibility or possession, strong communication, and the ability to work independently in a fast-paced environment.