Onsite Transit Support Specialist for Riders & Drivers

Remix; Tulare (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Onsite role

Flexible hours for shift coverage

Job summary

Via seeks a Customer Service Representative to join our Operations team, supporting hundreds of cities daily. You’ll engage with riders and drivers, book rides, and resolve issues with empathy and clear communication. No prior call center experience required; willingness to learn and grow with responsibilities is key.

The role is onsite with some flexible hours for 24/7 operations, offering growth as you develop product knowledge and service skills within a fast-paced transit tech environment.

Qualifications

• Customer-focused service mindset.
• Ability to handle inquiries via phone and email.
• Strong communication with empathy and clarity.
• Comfort with learning new software and processes.

Responsibilities

• Proactively manage daily operations, adapting to real‑time input from drivers, riders, and the Operations team.
• Schedule and book rides for passengers, delivering smooth and efficient customer experience
• Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
• Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved.
• Leverage knowledge of Via products and services to make ad‑hoc decisions with little guidance acting as the final decision‑maker for escalated live support issues
• Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.

Skills

Customer service

Phone support

Email support

Communication

Empathy

Problem solving

Teamwork

Fast-paced adaptability

Job description

Via seeks a Customer Service Representative to join our Operations team, supporting hundreds of cities daily. You’ll engage with riders and drivers, book rides, and resolve issues with empathy and clear communication. No prior call center experience required; willingness to learn and grow with responsibilities is key.

The role is onsite with some flexible hours for 24/7 operations, offering growth as you develop product knowledge and service skills within a fast-paced transit tech environment.