Transit Customer Success Advocate

LTD Lane Transit District; Eugene (OR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

LTD Lane Transit District in Eugene, Oregon is seeking a Customer Service Representative to serve as a liaison for riders and providers, handling inbound and outbound inquiries and resolving questions within required timeframes. The role emphasizes first call resolution and reliable teamwork.

Responsibilities include selling fare products, processing orders, maintaining inventory, assisting with special programs, and presenting at outreach events.

Qualifications

• High school diploma or GED required.
• Two years of work experience showing direct sales or customer service to the public and providing information.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint (testing will be used).
• General working knowledge of computer software and functions.

Responsibilities

• Represent the District and champion excellent customer service.
• Disseminate route and schedule information via email, TDD, telephone or in person and answer questions about District services.
• Sell fare products and fare instruments; fulfill orders; maintain fare instrument inventory and cash fund.
• Take customer input by phone, in person and via email.
• Assist customers in applying for District programs, process photo rider, and maintain program records.
• Follow the District's lost and found policy and procedures.
• Prepare route and schedule books before service changes; maintain records and operate office equipment.
• Schedule community outreach trips and present as needed.
• Follow Transit Operations Department instructions and work procedures.
• Perform other related duties as assigned.

Skills

Customer service

Sales

Cash handling

Microsoft Office

Education

High school diploma or GED

Two years of direct sales or customer service experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

LTD Lane Transit District in Eugene, Oregon is seeking a Customer Service Representative to serve as a liaison for riders and providers, handling inbound and outbound inquiries and resolving questions within required timeframes. The role emphasizes first call resolution and reliable teamwork.

Responsibilities include selling fare products, processing orders, maintaining inventory, assisting with special programs, and presenting at outreach events.