Customer Service Representative

MTM, Inc; Eugene (OR); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & LTD

Paid Training & OT

Paid Holidays & PTO

Safety Bonus

401(k) match

Referral Bonus

Job summary

MTM Transit in Eugene, OR is hiring a Customer Service Representative to handle inbound calls, verify eligibility, and coordinate non-emergent transportation using client systems. Training is provided as you learn MTM protocols and software.

The role requires a high school diploma or GED, strong typing (30 wpm+), and excellent communication. Weekend/holiday shifts may be required; attractive benefits and overtime are offered.

Qualifications

• High school diploma or GED required.
• Experience in a customer service call center is a plus.
• Strong communication and organization skills essential.

Responsibilities

• Handle inbound calls via ACD system for scheduling non-emergent transportation.
• Verify eligibility and coordinate transportation using client systems.
• Maintain confidentiality and adhere to MTM Transit protocols.

Skills

Call center experience

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Make a DifferenceAt MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. **All candidates must reside in Eugene, OR or surrounding cities in Lane County to be considered for this position.**The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of MTM TransitWhat will your job look like?Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedureManage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing Client provided systemsListen and obtain information from callers in a professional, systematic and organized mannerAcquire and maintain in-depth knowledge of, and adhere to, established Protocols and ProceduresAssume responsibility for self-development and career progressionMaintain flexibility in efforts to provide quality service to our members and help MTM Transit achieve business and operational goalsMaintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM Transit standardsMay be required to work weekends and/or holidays, as neededMaintain confidential information standards within a fast paced environmentRelate to a diversity of customers and requestsIdentify with customer needs and circumstancesTactfully question and obtain necessary informationRecognize, handle and refer situations of an emergent natureAll you need is:High school diploma or G.E.D equivalentMinimum typing speed of 30 wpm or greaterKnowledge of Microsoft Outlook and WordMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureEven better if you have:Previous experience working in a customer service call centerExemplary communication and phone skillsOutstanding organizational and multi-tasking skillsAbility to maintain high level of confidentialityMTM Incentives:Affordable benefits including Medical, Dental and VisionFree Life Insurance & Long-Term Disability coverage for eligible employeesPaid Training & OvertimePaid Holidays & Paid Time Off (PTO)Safety BonusYearly Pay Increases401(k) with Company MatchReferral Bonus ProgramSalary: $18.50 per/hourThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at [phone] or [e-mail]