Transit Customer Experience & Sales Agent

Lane Transit District (LTD); Eugene (OR); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Lane Transit District (LTD) in Eugene, Oregon, seeks a Customer Service Representative to act as a liaison for riders and providers. You will handle inbound and outbound inquiries, resolve questions within timeframes, and strive for first-call resolution in a team-oriented environment.

The role includes selling fare products, processing passenger and provider orders, maintaining fare inventory, and assisting customers with district programs.

Qualifications

• High school diploma or GED; education may substitute for experience.
• Two years of work experience in direct sales or customer service to the public.
• Proficiency with Outlook, Excel, Word, and PowerPoint (testing will be used).
• General working knowledge of computer software and functions.

Responsibilities

• Represent the District and provide excellent customer service.
• Disseminate route and schedule information via email, TDD, telephone, or in person.
• Sell fare products and fulfill passenger/provider orders; maintain fare inventory and cash fund.
• Take customer input by phone, in person, and via email.
• Assist customers with district programs and maintain records.
• Follow lost and found policies; prepare route/schedule books before service changes.
• Schedule community outreach trips and present as needed.
• Follow operating procedures from Transit Operations; perform other duties as assigned.

Skills

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

General computer software

Education

High school diploma or GED

College coursework in Business or English is desirable

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Lane Transit District (LTD) in Eugene, Oregon, seeks a Customer Service Representative to act as a liaison for riders and providers. You will handle inbound and outbound inquiries, resolve questions within timeframes, and strive for first-call resolution in a team-oriented environment.

The role includes selling fare products, processing passenger and provider orders, maintaining fare inventory, and assisting customers with district programs.