Dispatcher

MTM, Inc

Hilo (HI)

Hybrid

USD 41,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Job summary

MTM Transit in Hilo, HI is seeking a Dispatcher to direct day-to-day route and trip operations, ensuring safe, cost-effective, on-time performance. You’ll coordinate with drivers, monitor service issues, and report incidents in line with client and company procedures.

We offer health, dental, vision, 401(k) with company match, PTO, holidays, and tuition assistance. This is a full-time, in-office role with a base salary of $30.06 per hour.

Qualifications

High school diploma or G.E.D. equivalent.
2+ years in transportation routing, dispatching, and scheduling expertise preferred.
1 year experience working with the applicable transit scheduling system preferred.
Possess valid authorization to work in the United States.
Regular attendance is required.

Responsibilities

Assist with all phone call information and dispatching of rides.
Organize and route trips based on schedule and location to ensure optimal performance.
Provide assistance to drivers for directions to destinations.
Assist drivers and transportation providers with problems or issues relating to scheduling.
Establish and maintain effective communication with transportation providers.
Report and record all incidents to the applicable manager.
Document and report provider no shows or on-time-performance issues.
Inform transportation providers of their next-days trips and any new trips that occur.
Monitor radio, telephones and on-road provision of service for quality.
Record time of departure, destination, and expected time of return.
Provide feedback on drivers’ performance.

Skills

Communication

Organizational skills

Scheduling software

Microsoft Word

Microsoft Excel

GPS/GIS knowledge

Education

High school diploma or GED

Tools

Transit scheduling system

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.

Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on‑time operating performance, tracks and reports sign‑in and sign‑out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

What you’ll do:

Assist with all phone call information and dispatching of rides
Organize and route trips based on schedule and location to ensure optimal performance
Provide assistance to drivers for directions to destinations
Assist drivers and transportation providers with problems or issues relating to scheduling
Establish and maintain effective communication with transportation providers
Report and record all incidents to the applicable manager
Document and report provider no shows or on‑time‑performance issues
Inform transportation providers of their next‑days trips and any new trips that occur
Monitor radio, telephones and on‑road provision of service for quality
Record time of departure, destination, and expected time of return
Provide feedback on drivers’ performance

What you’ll need:

High school diploma or G.E.D. equivalent
2+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Possess valid authorization to work in the United States
Regular attendance is required

Skills:

Excellent communication and interpersonal skills
Good organizational skills with attention to timeliness and details
Must be able to demonstrate effective use of scheduling software, two‑way radio communication and data analysis skills
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
Regular attendance is required
Even better if you have... Knowledge of GPS and GIS systems preferred

Location: Hilo, HI. This will be a full‑time and 100% in‑office position.

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary: $30.06/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Your Potential. Our Mission.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Career Development Programs