Transit Control Center Operations Lead

Metropolitan Council; El Segundo, Northern (CA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Metropolitan Council seeks an Assistant Manager, TCC Operations to lead daily Transit Control Center activities, ensuring efficient first and second shift operations. You will oversee Police Dispatching, Information Services, Communications Team and Training programs, driving performance metrics and staffing efficiency.

Ideal candidates bring supervisory transit experience, strong policy development skills and a proven ability to manage budgets and training initiatives within a large public

Qualifications

• Eight years of transit/related experience with supervisory responsibilities (lead role preferred).
• Experience developing policies, procedures and training programs.

Responsibilities

• Plan, coordinate and manage daily first and second shift activities within the Transit Control Center (TCC).
• Supervise TCC staff, oversee scheduling, backfill, and shift coverage.
• Coordinate Police Dispatching, Information Services, Communications Team and Training programs.
• Develop and monitor performance metrics, budgets and reporting.

Skills

Staff supervision

Operations planning

Scheduling

Policy development

Training oversight

Education

Bachelor's degree or higher

Tools

MS Word

Excel

Job description

Metropolitan Council seeks an Assistant Manager, TCC Operations to lead daily Transit Control Center activities, ensuring efficient first and second shift operations. You will oversee Police Dispatching, Information Services, Communications Team and Training programs, driving performance metrics and staffing efficiency.

Ideal candidates bring supervisory transit experience, strong policy development skills and a proven ability to manage budgets and training initiatives within a large public