Transit Communications Supervisor

Utah Transit Authority; Salt Lake City (UT); On-site; USD 71,000 - 83,000; Full time

Job summary

Join a leading transportation authority as a Transit Communications Supervisor, where you'll lead a team ensuring public safety and efficient transit operations. Oversee dispatch activities, implement procedures, and foster a high-performing team in a dynamic environment.

Benefits

Comprehensive health insurance

Paid time off

Retirement plans

Tuition reimbursement

Free transit passes

Qualifications

• 3 years in public safety, EMS, or transportation dispatch.
• 1 year of leadership experience.

Responsibilities

• Supervising the UTA Transit Communications Center.
• Implementing policies for TCC operations.
• Training and mentoring dispatch team.

Skills

Communication

Leadership

Conflict Resolution

Organization

Time Management

Education

Associate's degree

Tools

Microsoft Office

Job description

Embark on a rewarding leadership journey as a Transit Communications (Dispatch) Supervisor, where each day offers meaningful opportunities to support public safety and ensure efficient transit operations.

In this critical role, you will lead and support a team of Emergency and Public Safety Police Dispatchers and/or Fixed Route Bus Dispatchers in UTA’s Transit Communications Center (TCC). Your responsibilities include overseeing daily dispatch activities, managing emergency and non-emergency calls accurately, and maintaining seamless communication to connect employees and riders with the help they need.

As a supervisor, you will guide operations, implement and improve procedures, and provide mentorship and training to foster a high-performing team. Your contributions will directly impact the safety, reliability, and success of UTA’s transit services.

As the Transit Communications (Dispatch) Supervisor, your duties will include:

1. Supervising the UTA Transit Communications Center (TCC), including police dispatch and Fixed Route Bus dispatch.
2. Implementing new or revised policies and procedures for TCC operations.
3. Serving as a technical expert and operating the Transit Police and Fixed Route communications dispatch system; acting as an S2 System Administrator for UTA.
4. Serving as the Bureau of Criminal Identification Terminal Agency Coordinator (TAC) Officer or Alternate TAC Officer.
5. Evaluating and recommending improvements for communication and security technologies.
6. Serving as a POST In-Service training instructor and training coordinator for the TCC.

Work Schedule

• Dispatchers, Trainees, and supervisors work in a 24/7/365 control room setting.
• Shifts are generally 4 ten-hour shifts.
• Willingness to work nights, early mornings, weekends, holidays, and rotating on-call duties is required.

Minimum Qualifications

Experience

• At least 3 years of acceptable work history in public safety, EMS, or transportation dispatch, including 3 years in law enforcement, fire, or military communication dispatch centers.
• Experience in managing records, systems, and projects.
• One year of leadership experience.
• UTA Dispatching experience is preferred but not required.
• Bilingual English/Spanish speaking is preferred but not required.

Education/Training/Certifications

• Associate’s degree preferred.
• State of Utah POST training or military communications training is preferred.
• State of Utah POST Instructor certification is preferred.

Equivalent education and experience may be considered; UTA reserves the right to determine equivalencies.

Knowledge, Skills, and Abilities

• Intermediate skills in Microsoft Office; knowledge of computer hardware/software.
• Understanding of law enforcement and transit dispatch radio communications and operations.
• Strong communication, leadership, conflict resolution, organization, and time management skills.
• Ability to prioritize, make sound decisions, and work effectively under stress.
• Demonstrates sensitivity, diplomacy, integrity, punctuality, and reliability.
• Regular and predictable attendance is required.

Background Check Requirements

• No convictions involving dishonesty, unlawful sexual conduct, violence, DUI, or controlled substances within the past 5 years.
• Background screening including criminal, drug, alcohol, psychological, social media, reference, employment, motor vehicle, and BCI checks will be conducted.

Benefits

Your full-time employment includes:

• Comprehensive health, dental, vision, life, disability insurance, with flexible spending options.
• Onsite health clinics, paid time off, holidays, and floating holidays.
• Retirement plans, tuition reimbursement, training, career development, and parental leave.
• Free transit passes, employee assistance programs, wellness programs, fitness facilities, and discounts.

For more details, visit: UTA Total Rewards

Pay Rate: $71,800 or more, depending on experience.

Application Deadline: Monday, June 2nd, 2025, at 5:59 PM MST.

UTA is an equal opportunity employer and a drug-free workplace. For accommodations, contact UTA Human Resources at 801-287-2324.