Transit Communications Supervisor

Utah Transit Authority; Salt Lake City (UT); On-site; USD 71,000 - 90,000; Full time

Job summary

Join a leading transit authority as a Transit Communications Supervisor, where you will oversee dispatch operations and support public safety. This leadership role requires experience in emergency dispatch, team management, and effective communication skills. Enjoy a competitive salary and a comprehensive benefits package while making a difference in the community.

Benefits

Health insurance

Paid time off

Retirement plans

Tuition reimbursement

Wellness programs

Qualifications

• At least 3 years in public safety, EMS, or transportation dispatch.
• One year of experience leading a team.
• Bilingual English/Spanish preferred.

Responsibilities

• Supervise the UTA Transit Communications Center (TCC).
• Implement policies and procedures for TCC operations.
• Serve as a technical expert for dispatch systems.

Skills

Communication

Leadership

Conflict Resolution

Time Management

Education

Associate's degree

State of Utah POST training

State of Utah POST Instructor certification

Tools

Microsoft Office

Job description

Join to apply for the Transit Communications Supervisor role at Utah Transit Authority

Embark on a rewarding leadership journey as a Transit Communications (Dispatch) Supervisor, where each day brings meaningful opportunities to support public safety and ensure efficient transit operations.

In this critical role, you'll lead and support a team of Emergency and Public Safety Police Dispatchers and/or Fixed Route Bus Dispatchers in UTA's Transit Communications Center (TCC). You will oversee daily dispatch activities, ensuring emergency and non-emergency calls are managed with precision. Your leadership and technical expertise will help maintain seamless communication and connect employees and riders to the help they need.

As a supervisor, you'll guide operations, implement and improve procedures, and provide mentorship and training to support a high-performing team. Your contributions will directly impact the safety, reliability, and success of UTA's transit services.

Responsibilities include:

• Supervising the UTA Transit Communications Center (TCC), including police dispatch and Fixed Route Bus dispatch.
• Implementing new or revised policies and procedures for TCC operations.
• Serving as a technical expert and operating the Transit Police and Fixed Route communications dispatch system; acting as an S2 System Administrator for UTA.
• Serving as the Bureau of Criminal Identification Terminal Agency Coordinator (TAC) Officer or Alternate TAC Officer.
• Evaluating and recommending improvements for communication and security technologies.
• Serving as a POST In-Service training instructor and training coordinator for the TCC.

Work Schedule

• Dispatchers, Trainees, and their supervisors work in a control room setting, operating 24/7/365.
• Shifts are generally 4 ten-hour shifts.
• Willingness to work nights, early mornings, weekends, holidays, and being on call is required.

Minimum Qualifications

• At least 3 years of acceptable work history in public safety, EMS, or transportation dispatch, including experience in law enforcement, fire, or military communication dispatch centers.
• Experience managing and organizing records, systems, and projects.
• One year of experience leading a team.
• UTA Dispatching experience is preferred but not required.

• Bilingual English/Spanish speaking is preferred but not required.

Education, Training, and Certifications

• Associate's degree preferred.
• State of Utah POST training or military communications training preferred.
• State of Utah POST Instructor certification preferred.

Or an equivalent combination of relevant education and experience. UTA reserves the right to determine the equivalencies.

Knowledge, Skills, and Abilities

• Intermediate skills in Microsoft Office; technical knowledge of hardware and software.
• Knowledge of law enforcement and transit dispatch radio communications and operations.
• Strong communication, leadership, and conflict resolution skills.
• Excellent organization, time management, and self-management abilities.
• Ability to prioritize, make sound decisions, and work effectively under stress.
• Demonstrates sensitivity, diplomacy, integrity, punctuality, and reliability.

Background Check Requirements

• No convictions involving dishonesty, unlawful sexual conduct, violence, DUI, or controlled substances within the past 5 years.
• Employment contingent on passing background screening, including criminal background check and FTA drug/alcohol screening.
• Additional investigations may include psychological testing, social media review, reference checks, employment history, motor vehicle history, and BCI Criminal History.

Benefits

Your total rewards package includes health insurance, onsite clinics, paid time off, holidays, retirement plans, tuition reimbursement, wellness programs, fitness facilities, and more. For details, visit UTA Benefits.

Pay Rate

$71,800 or more, depending on experience.

Application Deadline

Monday, June 2nd, 2025 at 5:59 PM MST.

UTA is an equal opportunity employer and a drug-free workplace. For accommodations under the ADA, contact UTA Human Resources.