Quality System Supervisor SSC

Medtronic; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in medical technology is seeking a S&C Quality Supervisor to oversee process performance and ensure compliance with regulations. The role involves managing a team, achieving KPIs, and fostering a strong team culture. Candidates should have a Bachelor’s degree and at least five years of experience in Quality Management systems, preferably in medical devices.

Benefits

Competitive salary

Flexible benefits package

Eligible for Medtronic Incentive Plan (MIP)

Qualifications

• At least five years of experience with Quality Management systems, preferably in medical devices.
• Understanding of GDP and related processes.
• Additional knowledge in Operations/Supply Chain is advantageous.

Responsibilities

• Oversee and own the S&C team’s process performance, achieving KPIs in compliance with regulations.
• Manage work allocation and priorities to ensure KPI achievement.
• Support root cause analysis and resolution of process escalations.

Skills

Quality Management systems

Supervisory experience

Project management

Fluent in English

Education

Bachelor’s degree

Tools

ISO13485

DMAIC

Lean Sigma

SAP

Trackwise

Job description

At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

The S&C Quality Supervisor is an experienced Quality professional responsible for overseeing the Service and Capabilities (S&C) team’s process performance, continuously achieving KPIs in compliance with requirements and regulations.

This supervisor provides day-to-day work directions for the team, focusing on maintaining steady workflow, resource allocation, and productivity, while also executing individual tasks within the process. This team leader contributes to strategic process improvement initiatives and influences stakeholders to achieve S&C strategic goals. This position is remote, based in Colombia.

Service and Capabilities Team scope includes:

• Complaint Handling Return
• Product Hold Order (PHO)
• Non-Conforming (NC)
• MPS Support

Responsibilities may include the following and other duties may be assigned:

• Oversee and own the S&C team’s process performance, achieving KPIs in compliance with regulations
• Establish and monitor team performance objectives
• Manage work allocation and priorities to ensure KPI achievement
• Monitor and analyze process metrics, identify trends, and implement corrective actions
• Support root cause analysis and resolution of process escalations
• Manage stakeholder relationships and influence results
• Supervise and mentor the team, supporting professional development
• Foster a strong team culture emphasizing ethics, inclusion, and patient-first approach
• Collaborate with other departments for alignment and problem-solving
• Lead or support process improvement initiatives
• Report team performance and culture to leadership
• Support audit processes

Required Knowledge and Experience:

• Bachelor’s degree
• At least five years of experience with Quality Management systems, preferably in medical devices
• Proven supervisory experience
• Fluent in English
• Understanding of GDP and related processes
• Knowledge of Complaint Handling, Product Hold Order, and Non-conforming processes
• Project management experience

Additional knowledge in Operations/Supply Chain, ISO13485, DMAIC, Lean Sigma, SAP, Trackwise, Portuguese language skills, and ISO13485 certification are advantageous.

Physical Job Requirements

The above statements describe the general nature of the work but are not exhaustive of all responsibilities and skills required.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package, supporting employees at every stage of their careers and lives. The position is eligible for the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and aim to solve the most challenging health problems. Our mission is to alleviate pain, restore health, and extend life, driven by a team of over 95,000 passionate people. We innovate across R&D, manufacturing, and beyond, committed to diversity and excellence.