District Service Manager - West

JCB North America; Salt Lake City (UT); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in construction equipment is seeking a District Service Manager for the West region. This remote role involves developing dealer support, handling customer queries, and requires extensive travel. Ideal candidates will have a Bachelor's degree and significant experience in technical service within the industry.

Qualifications

• 5+ years technical service experience with construction equipment.
• 7+ years of related industry service/training experience preferred.
• Must be able to travel extensively (70%).

Responsibilities

• Develop dealer support to meet or exceed metrics.
• Handle dealer and customer queries promptly.
• Conduct dealer training and business reviews.

Skills

Customer service orientation

Flexibility

Excellent follow-through skills

Professional demeanor

Desire to learn and grow

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Join to apply for the District Service Manager - West role at JCB North America.

Company Profile

JCB has been innovating for 80 years and is the world’s largest privately-owned manufacturer of construction and agricultural equipment. With 22 plants across four continents, including the US, UK, India, and Brazil, JCB produces over 300 products such as Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, and more.

As a family-owned business, JCB focuses on developing the latest technologies based on customer needs, ensuring durability and productivity in tough environments. We stand behind our products and our name.

Position Purpose

This role leads JCB’s customer support strategy in the West region, developing a strong dealer support network. It reports to the Service General Manager and is based remotely, with 70% travel across ID, WY, UT, CO, AZ & NM.

Major Tasks, Responsibilities & Key Accountabilities

• Develop dealer support to meet or exceed metrics.
• Handle dealer and customer queries promptly.
• Complete and distribute weekly and monthly field reports.
• Support new product support and updates.
• Identify and evaluate new dealers.
• Conduct dealer training and business reviews.
• Assist with warranty policies, parts sales, and marketing.
• Train dealer personnel on support systems.
• Develop new dealers and growth opportunities.
• Enhance product support connectivity in the marketplace.

Minimum Qualifications

• Bachelor's Degree preferred.
• 5+ years technical service experience with construction equipment.
• 7+ years of related industry service/training experience preferred.
• Must be able to travel extensively (70%).
• Understanding of dealership business models.

Knowledge, Skills, Abilities & Competencies

• Proficient in Microsoft Office.
• Customer service oriented, flexible, energetic.
• Excellent follow-through skills.
• Professional demeanor, comfortable in social settings.
• Willing to travel domestically and internationally.
• Desire to learn and grow.

Physical Requirements

Must be able to sit, handle, reach, talk, and hear; occasionally stand and walk; frequently lift/move up to 10 lbs.; have close, distance, and depth perception.

JCB is an equal opportunity employer and complies with non-discrimination laws. We do not currently sponsor employment visas for this position.