Transformation Lead: AI-Driven US Ops & Growth

YouLend; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

YouLend is seeking a Transformation Lead in Atlanta to own the performance and strategic development of US operations. You’ll identify opportunities, translate them into a clear roadmap, and drive AI-enabled improvements across Credit Operations, Sales, and the merchant journey.

You will lead 2-3 Transformation Associates, set priorities, and collaborate with Developers to deliver scalable, high-impact solutions that improve productivity and conversion.

Qualifications

• Exceptional problem-solving and strategic judgement with the ability to structure ambiguous problems, identify opportunities, assess trade-offs and focus the team on where it can have the greatest impact.
• Proven leadership and ownership with experience managing and developing high-performing individuals while taking responsibility for outcomes across a broader area.
• Data-driven and technically curious, comfortable working with SQL, Excel or similar analytical tools and excited by the potential of AI and automation to transform how businesses operate.
• Excellent communicator and stakeholder manager, able to influence senior stakeholders, challenge existing ways of working and drive change across multiple teams

Responsibilities

• Partner with the Head of Production Line to own the performance and strategy of our operational teams, identifying opportunities to improve productivity, quality and scalability.
• Build a deep understanding of operational performance through data, developing the KPIs and insights needed to identify opportunities, diagnose problems and measure impact.
• Own the transformation roadmap for US Operations, prioritising and delivering the highest-impact initiatives across Credit Operations, Sales and the merchant journey.
• Lead and develop a team of 2-3 Transformation Associates, setting priorities, guiding problem-solving and ensuring initiatives deliver measurable impact.
• Partner directly with our Developers to deliver scalable solutions, translating operational opportunities into technical and product improvements.

Skills

Leadership

Problem-solving

Data-driven

Strategic thinking

Stakeholder management

SQL

Excel

Tools

Excel

Job description

YouLend is seeking a Transformation Lead in Atlanta to own the performance and strategic development of US operations. You’ll identify opportunities, translate them into a clear roadmap, and drive AI-enabled improvements across Credit Operations, Sales, and the merchant journey.

You will lead 2-3 Transformation Associates, set priorities, and collaborate with Developers to deliver scalable, high-impact solutions that improve productivity and conversion.