Transfer Credit Evaluator

ADP, Inc.; Scranton (Lackawanna County); On-site; USD 42,000 - 66,000; Full time

Job summary

Lackawanna College is seeking a Transfer Credit Evaluator CPL to ensure accurate transfer credit evaluations for online and graduate students. You will work closely with the Associate Registrar and external stakeholders to maintain timely and compliant transcript processes.

The role requires in-person attendance with occasional travel, and collaboration across departments to improve the transfer credit evaluation process.

Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience.
• Minimum of two years’ experience in a related field.
• Experience with CRM systems; Salesforce a plus.
• Knowledge of Jenzabar or comparable platforms.

Responsibilities

• Oversee transcript reporting with National Student Clearinghouse (NSC).
• Resolve transcript requests and guide students and parents.
• Evaluate official transcripts and prior learning for transfer credits.
• Maintain timely, accurate transfer credit evaluations.
• Coordinate with Enrollment to obtain official transcripts for review.
• Enter transfer credits in the student information system and update pending credits.

Skills

Project management

Customer service

Confidentiality

Communication

Independent work

Education

Bachelor's degree

Tools

Jenzabar

Salesforce

Job description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025!

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Transfer Credit Evaluator, CPL (Credit for Prior Learning) reports into the Associate Registrar and is responsible for accomplishing the goals and mission of the College by ensuring all aspects of the transfer credit evaluation process are completed accurately and in a timely manner for online and graduate students.

This position is visible to the College community and routinely interacts with all constituent groups of the College as well as external stakeholders including other College Registrars and Transfer Credit Evaluators.

Some aspects of this position may be able to be done remotely, but the position requires regular in-person attendance and the ability to occasionally travel to other locations.

ESSENTIAL FUNCTIONS:

• Works closely with National Student Clearinghouse (NSC) to oversee the transcript reporting process, and to ensure the accurate and secure automated delivery of student transcript services.
• Resolves customer service issues with transcript requests and provides guidance to students and parents to ensure accurate and efficient delivery of requests. Escalates technological issues to the Associate Registrar as needed.
• Conducts official transcript evaluations for new and returning students. This process includes evaluating student transcripts from previous institutions as well as prior learning experiences for transfer credit based on current policies and procedures.
• Maintains quality transcript evaluations while achieving daily goals that provide timely service to students.
• Assesses credits for new and returning students. Reviews courses and credit hours completed; verifies level, content, unit value, and grading system of courses from catalogs of other institutions.
• Coordinates with Enrollment to obtain students’ official transcripts for review.
• Co-ownership of development and improvement of the Transfer Credit Evaluation process.
• Understands course equivalencies and provides course descriptions and college catalogs by web research and contacting other colleges and universities for the purpose of making an accurate course match.
• Determines the transferability of courses that have not been articulated by consulting with the Faculty Chairs and/or Dean of Curriculum & Academic Affairs.
• Communicates transfer equivalency reviews with the applicants, students, Academic Advisors, academic departments, and Enrollment.
• Enters transfer credits awarded and pending credits in the student information system. Resolves and updates pending courses in the student information system as final transcripts are received.
• Maintains and updates articulations and course equivalencies.
• Assists with development and maintenance of related policies and procedural documentation.
• Tracks and prepares reports related to the awarding of transfer credits.
• Processes change of name requests and ensure the Student Information System is updated.
• All other duties as assigned.

KEY COMPETENCIES:

• Liaise with internal staff and manage projects as well as work independently to meet deadlines.
• Explain policies and procedures to students and colleagues to foster compliance.
• Work effectively with a wide range of constituencies in a diverse community.
• Analyze and solve problems within the constraints of college policies and procedures.
• Listen carefully, interpret accurately, and respond to a high volume of requests.
• Maintain a high level of confidentiality with all aspects of the job duties.
• Support the College's Mission, particularly in administering the responsibilities of the Department.
• Proficient computer/technical skills.
• Ability to work flexible hours based on the needs of the College. Evenings and weekends may be required in support of events and activities.

EDUCATION:

• Bachelor's degree required, or equivalent combination of education, training, and experience.

EXPERIENCE:

• Minimum of two (2) years’ experience in a related field.
• Experience with CRM required (Salesforce a plus) along with knowledge of Jenzabar or comparable platforms and the ability to learn and use technologically current applications.
• Experience with transfer credit evaluation software preferred.

PHYSICAL REQUIREMENTS:

• Position will require the ability to frequently reach, stand, walk, bend, twist, grasp, sit, talk, hear, see, climb and perform repetitive motions.
• Position will require the ability to lift and carry items up to 20 pounds, and push/pull items weighing up to 50 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.