Online Enrollment Counselor

Lackawanna College; Scranton (Lackawanna County); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A regional educational institution in Scranton is seeking an Online Enrollment Counselor to enhance student enrollment. The role includes advising prospective students, providing outstanding customer service, and collaborating with various college departments. Candidates must have at least an associate’s degree and two years of relevant experience. The position allows for some remote work but requires in-person attendance and may involve evening and weekend hours.

Qualifications

• Minimum of two years relevant experience in higher education.
• Experience working with diverse populations and/or adult learners preferred.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Encourage prospective students from inquiry to enrollment.
• Advise on educational goals and financial aid information.
• Provide customer service through the enrollment process.
• Maintain communication with leads throughout enrollment.

Skills

Recruitment and sales skills

Technical skills with relevant software

Excellent written and spoken communication skills

Time management and organizational skills

Interpersonal skills

Education

Associate’s degree

Bachelor’s preferred

Tools

Customer relationship management software

Job description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE ‘BEST PLACES TO WORK IN PA’ FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in 10 locations around Pennsylvania!

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Online Enrollment Counselor encourages prospective students by progressing them from inquiry to enrolled status and providing them with all of the information necessary for successful entry into the College’s programs. Additionally, this position plans and performs enrollment activities to maximize enrollment goals, as well as representing the College in all internal and external functional enrollment, advising, and sales activities.

This position is visible to the entire College community and to the public at all levels and routinely interacts with all constituent groups of the College as well as prospective clients and students.

The Online Enrollment Counselor reports to the Director of Online Enrollment at Lackawanna College (“Director”).

Some aspects of this position may be able to be done remotely, but the position requires regular in-person attendance and the ability to occasionally travel to other locations.

ESSENTIAL FUNCTIONS:

• Promptly responds to all new inquiries and maintains consistent communication with all leads throughout the enrollment process.
• Advise prospective students about the enrollment process. Supports and guides them with identifying educational goals, developing educational plans, receiving credit for prior learning (to include work experience and other forms of non-traditional learning), evaluating transfer credits and transcripts, and providing information and updates on financial aid, scholarships, and tuition assistance.
• Ensures students are made “current” by completing all enrollment requirements and follows up with students in the first two weeks of classes to ensure participation and referrals to resources as needed.
• Provides superior customer service to students through the entire enrollment process.
• Stays up to date on programs of study and services provided to all students to best prepare them for enrollment
• Regularly attends and participates in off campus recruiting functions and events.
• Collaborates with various College departments and encourages teamwork among all staff members.
• Participates in planning and conducting on-campus and virtual information sessions, webinars, and open houses while promoting the College’s programs.
• Assists new students with additional questions about advising, financial aid, billing, and other student services such as tutoring, career advising, counseling, and library services.
• Represents the Enrollment team on various committees throughout the College and contributes to the respective committees’ overall goals and objectives.
• Supports the College through participation in external and internal events.
• Performs other duties and responsibilities as assigned.

KEY COMPETENCIES:

• Recruitment and sales skills combined with a strong work ethic and a goal-oriented and self-motivated approach toward achieving consistent results.
• Proficient technical skills and demonstrated expertise working with various appropriate software.
• Ability to prioritize responsibilities.
• Up-to-date knowledge of regional workforce trends and industry needs.
• Experience or aptitude working with a diverse community including non-traditional adult learners preferred.
• Demonstrated ability to:
  • Coach and guide students and/or alumni at varying career levels.
  • Present workshop content and facilitate large meetings in person or virtually.
  • Listen carefully, to interpret accurately, and to respond appropriately to a high volume of requests.
  • Maintain a high level of professionalism and confidentiality with all aspects of the job duties.
  • Support the College's Mission, particularly in administering the responsibilities of the department.
  • Excellent time management and organizational skills.
  • Excellent written and spoken communication skills.
  • Excellent interpersonal skills.
  • Proven initiative and resourcefulness
  • Problem-solving skills and professionalism.
  • Ability to work flexible hours based on the needs of the College. Evenings and weekends may be required in support of events and activities.

EDUCATION:

• Associate’s degree required; Bachelor’s preferred, or equivalent combination of education, training and experience.

EXPERIENCE:

• Minimum of two (2) years’ relevant experience within higher education.
• Experience working with diverse populations and/or adult learners.

PHYSICAL REQUIREMENTS:

• Position will require the ability to frequently reach, stand, walk, bend, twist, grasp, sit, talk, hear, see, climb and perform repetitive motions.
• Position will require the ability to lift and carry items up to 20 pounds, and push/pull items weighing up to 50 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Applications will only be accepted via online method by clicking the link below. No phone calls, please.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9d114fa5-887f-4687-9b71-ee538589a4bb&ccId=19000101_000001&jobId=560834&lang=en_US&source=CC2

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.