Transfer Center Specialist: Coordinated Patient Transfers

Nicklaus Children's Health System; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Nicklaus Children's Health System is hiring a professional for a non-clinical support role at the Transfer Center in Miami, Florida. The position involves providing optimal customer service, handling transfer requests, documenting information, and collaborating with medical staff for effective transfers. Applicants should have 3-5 years of experience in clerical or customer service roles, with prior experience in healthcare or call centers preferred. A high school diploma or equivalent is required. This role requires strong communication and organizational skills.

Qualifications

• 3-5 years of clerical office and/or customer service experience required.
• Prior experience in an acute care healthcare environment is preferred.
• Prior Call Center experience and/or experience processing transfer requests preferred.

Responsibilities

• Answer calls being received at the Transfer Center with optimal customer service.
• Gather and document transfer request information appropriately.
• Enter data related to transfers in Cerner, FirstNet, and Transfer log.
• Escalate clinical questions as necessary.
• Coordinate bed assignments and discussions to ensure effective transfers.
• Follow up on no-show transfers with appropriate communication.

Skills

Clerical office experience

Customer service experience

Decision making

Time management

Verbal communication

Written communication

Human relations skills

Team building

Multi-tasking

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Education or equivalent

Job description

Nicklaus Children's Health System is hiring a professional for a non-clinical support role at the Transfer Center in Miami, Florida. The position involves providing optimal customer service, handling transfer requests, documenting information, and collaborating with medical staff for effective transfers. Applicants should have 3-5 years of experience in clerical or customer service roles, with prior experience in healthcare or call centers preferred. A high school diploma or equivalent is required. This role requires strong communication and organizational skills.