Patient Transfer Center Associate, Full Time, Nights (7:00 p.m.5:30 a.m.)

jacksonhealth.org; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

A healthcare provider in Miami, FL is seeking a Patient Transfer Center Associate to coordinate and document all incoming admissions and transfers. This full-time, night-shift role requires effective communication skills and the ability to handle complex situations. The ideal candidate should have a high school diploma and related experience. Duties include maintaining logs, verifying financial information, and supporting clinical coordinators, ensuring exceptional service aligned with CARE values.

Qualifications

• 0 to 3 years of related experience is generally required.
• Medical Assistant, Paramedic or EMT certification preferred.
• Knowledge of transfer processes and regulatory standards a plus.

Responsibilities

• Document and maintain logs of incoming requests for transfer.
• Communicate with Clinical Care Coordinators regarding new transfers.
• Initiate and arrange for patient bed assignments.
• Verify financial and credit information for transfers.
• Communicate with Patient Financial Services on registration issues.
• Maintain documentation, patient records, and transfer logs.
• Communicates with Transfer Center staff regarding registrations and financial clearance.
• Verifies readiness of beds on inpatient floors and critical care units.
• Provides administrative support to Transfer Center Coordinators.
• Assesses administrative appropriateness of transfers and ensures EMTALA compliance.
• Maintains transfer center documentation and patient records per standards.

Skills

Ability to analyze, organize and prioritize work

Effective oral and written communication

Ability to handle stressful situations

Ability to follow instructions

Independent judgment

Knowledge of technology and software

Education

High School diploma

Tools

EMR software

Job description

Position

Miami, FL. Full-Time Patient Transfer Center. Jackson Memorial Hospital. Full Time, Nights (7pm - 5:30am).

Summary

Patient Transfer Center Associate coordinates the reporting, documentation and review of all incoming admissions and transfers to JMH.

Responsibilities

• Documents and maintains manual/electronic logs of all incoming requests for transfer.
• Maintains constant line of communication with Transfer Center Clinical Care Coordinators regarding new transfers and bed assignments.
• Works closely with the Transfer Center Clinical Care Coordinator to initiate and arrange for patient bed assignment according to policies governing specialties, services and requested accommodations.
• Performs various fact-finding tasks upon presentation of transfer and collects and verifies necessary financial and or third party information in order to determine credit and collections eligibility.
• Obtains personal, credit and financial information during initial presentation of transfer process.
• Records and verifies that all financial information collected is accurate.
• Checks patient's status of each new transfer for residence status. Notifies the patient's insurance company in order to obtain payment authorization.
• Obtains prior authorization and or letters of guarantee.
• Communicates frequently with Transfer Center Patient Financial Specialist or Patient Financial Services regarding registration and financial clearance issues.
• Verifies readiness of assigned beds on the inpatient floors and critical care units.
• Provides administrative/clerical support to Transfer Center Clinical Care Coordinators (e.g., provide telephone service coverage; provide direction to external facilities regarding transfer request process, etc.)
• Assesses and determines administrative appropriateness of transfers as necessary.
• Keeps abreast of regulatory standards (e.g., EMTALA) that influence decisions about establishing transfer priorities.
• Maintains Transfer Center documentation, patient records and transfer logs as per departmental, regulatory, and organizational standards.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience

• Generally requires 0 to 3 years of related experience.

Education

• High School diploma is required.

Skills

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Credentials

• Medical Assistant, Paramedic or EMT certification preferred.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.