NICU Unit Coordinator: Patient Experience & Admin

Miami Children’s Hospital; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Miami Children’s Hospital in Miami, FL, is seeking a Unit Coordinator for the NICU to welcome patients and families, perform clerical tasks, and support nursing leaders. You will assist patients, coordinate with the clinical team, and help maintain organization on the unit.

The role requires 1-3 years of clerical or customer service experience, high school education or equivalent, and preferred Spanish fluency. You will work full-time during day shifts within a busy NICU environment.

Qualifications

• 1-3 years of clerical or customer service experience.
• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Effective verbal and written communication.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Responsibilities

• Promptly answers patient calls, transfers calls, and resolves issues or requests.
• Greets and welcomes patients, families, parents, and visitors; provides administrative support.
• Makes sure every guest experience is positive; offers Welcome Packet and orientation.
• Identifies and assesses guests' needs when appropriate.
• Maintains the nursing station organized.
• Maintains inventory and orders supplies when needed.
• Maintains non-electronic patient records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning nightly.
• Maintains accuracy of patient placement and nursing assignments in electronic systems.

Skills

Clerical experience

Customer service

Multitasking

Verbal communication

Written communication

Computer literacy

Problem solving

Conflict resolution

Education

High school diploma

Unit Secretarial course

Medical terminology course

Tools

Printers knowledge

Electronic records software

Unit spreadsheets

Job description

Miami Children’s Hospital in Miami, FL, is seeking a Unit Coordinator for the NICU to welcome patients and families, perform clerical tasks, and support nursing leaders. You will assist patients, coordinate with the clinical team, and help maintain organization on the unit.

The role requires 1-3 years of clerical or customer service experience, high school education or equivalent, and preferred Spanish fluency. You will work full-time during day shifts within a busy NICU environment.