Transfer Center Coordinator II - Paramedic

Confluence Health

Wenatchee (WA)

On-site

USD 40,000 - 63,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Life Insurance

Long-Term Disability

Tuition Reimbursement

Employee Assistance Program

Shift Differential

Job summary

Confluence Health is seeking a Transfer Center Coordinator to manage patient admissions from outlying facilities and coordinate transfers and specialty consults in accordance with clinical guidelines.

The role reports to the Nursing Manager and requires strong communication, multitasking, and data-driven process improvement to ensure safe and timely patient transfers.

Qualifications

High School Diploma or GED required.
Completion of paramedic training; CoAEMSP accreditation preferred.
Current Paramedic licensure or active within last 6 months.

Responsibilities

Handle telephone calls from outlying facilities regarding admissions, transfers and specialty consults.
Communicate with health care team to facilitate patient care and transfers.
Maintain knowledge of bed availability and facility capacity.
Assist in improving patient flow and transfer processes; ensure safe transfers.
Record calls for quality review and participate in data collection for quality improvements.
Coordinate unit assignments based on required level of care.
Engage in community outreach and marketing to increase transfer volume.
Escalate matters to Director of Transfer Center and other leadership as needed.

Skills

Communication skills

Multitasking

Customer service

Education

High School Diploma or GED

Paramedic training

Paramedic licensure

Job description

Salary Range

$28.77 - $45.93

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

Medical, Dental & Vision Insurance
Flexible Spending Accounts & Health Saving Accounts
Paid Time Off
Generous Retirement Plans
Life Insurance
Long-Term Disability
Tuition Reimbursement
Employee Assistance Program
Adoption Assistance
Shift Differential

Summary

The Transfer Center Coordinator facilitates patient admissions, transfers from outlying facilities and assists with coordination of specially consults. Responsible for managing communication, information and processes that facilitate the patient transfers, admissions and/or specialty consults from other facilities utilizing evidence-based criteria, guidelines and regulations. Coordinator ensures appropriate level of care based on patient's medical necessity and facility ability. The Transfer Center Coordinator coordinates the communication between providers and facility staff to ensure safe, efficient, and timely transfers of patients from other facilities, and providers to CWH.

Position Reports To: Nursing Manager

Essential Functions

Evaluates, coordinates and manages telephone calls from outlying facilities regarding patient admissions, transfers and specialty consults in an efficient and timely manner.
Exhibits excellent communication and customer service skills with members of the health care team to facilitate patient care.
Operates closely and collaboratively to maintain up to date knowledge on the facilities bed availability and capacity.
Participates in facilitation and improving processes in patient flow and implementation of processes to expedite safe patient transfers.
Conducts recorded calls for quality assurance purposes, evaluates and marks calls for quality review.
Able to efficiently perform multiple tasks to facilitate coordinated transfers and admissions.
Facilitates the accurate unit assignment of patient based on needed level of care.
Performs community outreach and marketing to improve communication, processes and increase volume of transfers.
Communicates effectively with the Director of Transfer Center, Medical Liaison of Transfer Center, Administrator on Call, House Supervisor, and others of administration, and physician organization.
Collects and maintains various types of data to monitor quality, identifying factors that affect quality and outcomes. Assists department to utilize data to create process and quality improvements.
Demonstrates communication and interactions in accordance to Confluence Health Code of Conduct in all aspects of job performance.
Required to maintain active Basic Life Support (CPR) certification.
Performs other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

High School Diploma or GED.
Completion of Department approved paramedic training course. If graduated after June 30, 1996, required to have graduated from a paramedic training program accredited by the Committee on Accreditation of Educational Programs for the Emergency Medical Services Professionals (CoAEMSP).
Minimum of 1 year working as a licensed Paramedic.
Current Paramedic licensure or active within the last 6 months prior to hire date.
Basic Life Support (CPR) certification (within 90 days of hire).

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position: