Receptionist - Behavioral Health

Confluence Health; Wenatchee (WA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Spending Accounts & Health Sa

Paid Time Off

Generous Retirement Plans

Life Insurance

Long-Term Disability

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Job summary

Confluence Health is seeking a patient services staff member to greet patients and visitors, schedule appointments, and coordinate with the medical support team to ensure smooth patient flow.

The role emphasizes courteous service, accurate data handling, and strong communication. Ideal candidates will have solid office skills, basic computer knowledge, and a willingness to support a busy clinic environment.

Qualifications

• Ability to communicate effectively in English, verbally and in writing.
• Typing skills at least 35 wpm.
• Basic computer skills.

Responsibilities

• Greets patients and visitors in a prompt, courteous manner; prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
• Schedules, cancels and reschedules appointments; uses waitlist to fill provider openings.
• Answers telephone and provides outstanding customer service for every encounter.
• Operates general office equipment.
• Verifies accurate billing, demographic, and insurance information; codes new insurance using available resources.
• Obtains or initiates required waivers for non-covered services; confirms referrals when required.
• Collects co-pays and payments; explains policies and balances owing when appropriate.
• Balances cash drawer and performs basic math functions.
• Maintains active Basic Life Support (CPR) certification.
• Other duties as assigned.

Skills

English communication

Typing 35 wpm

Basic computer skills

Education

High school diploma or GED

Job description

Salary Range

$17.13 - $26.45

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance


• Flexible Spending Accounts & Health Saving Accounts


• Paid Time Off


• Generous Retirement Plans


• Life Insurance


• Long-Term Disability


• Tuition Reimbursement


• Employee Assistance Program


• Adoption Assistance


• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.

Position Reports To: Practice Manager

Essential Functions

1. Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit.Coordinates with providers and support staff for efficient patient flow.


2. Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.


3. Answers telephone, and provides outstanding customer service for every encounter.


4. Operates general office equipment.


5. Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.


6. Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.


7. Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.


8. Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).


9. Required to maintain active Basic Life Support (CPR) certification.


10. Other duties as assigned.

Qualifications

Required:

• Ability to communicate effectively in English, verbally and in writing.


• Typing skills at least 35 wpm.


• Basic computer skills.

Desired:

• High school diploma or equivalent (GED).


• One-year work experience in medical office setting.


• Medical terminology desirable.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands ForThis Position:

• Walking - F


• Sitting/Standing - F


• Reaching: Shoulder Height - O


• Reaching: Above shoulder height - O


• Reaching: Below shoulder height - F


• Climbing - O


• Pulling/Pushing: 25 pounds or less - O


• Pulling/Pushing: 25 pounds to 50 pounds - O


• Pulling/Pushing: Over 50 pounds - O


• Lifting: 25 pounds or less - O


• Lifting: 25 pounds to 50 pounds - O


• Lifting: Over 50 pounds - O


• Carrying: 25 pounds or less - O


• Carrying: 25 pounds to 50 pounds - O


• Carrying: Over 50 pounds - O


• Crawling/Kneeling - O


• Bending/Stooping/Crouching - O


• Twisting/Turning - O


• Repetitive Movement - F

Working Conditions

• Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions.

Job Classification

• FLSA: Non-Exempt


• Hourly/Salary: Hourly

Physical Exposures For This Position

• Unprotected Heights - No


• Heat - No


• Cold - No


• Mechanical Hazards - No


• Hazardous Substances - Yes


• Blood Borne Pathogens Exposure Potential - Yes


• Lighting - No


• Noise - No


• Ionizing/Non-Ionizing Radiation - No


• Infectious Diseases - Yes