Patient Ambassador

Confluence Health

Wenatchee (WA)

On-site

USD 24,000 - 38,000

Full time

42 hours ago

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Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Spending Accounts & Health S

Paid Time Off

Generous Retirement Plans

Life Insurance

Long-Term Disability

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Job summary

Confluence Health in Washington is seeking a Patient Ambassador to support the care team by managing referrals and intakes, providing IT education, and coordinating patient care across multiple systems.

You will greet patients, assist with registrations and scheduling, communicate care plans to the team, monitor patient progress in MyChart/EMR, and help patients navigate visits while maintaining CPR certification.

Qualifications

MyChart and digital tool training completed at onboarding.
One-year work experience in medical office or healthcare setting.
Electronic Medical Records experience and proficiency.
Basic Life Support (CPR) Certification (within 90 days of hire).
Proficient with Windows navigation, Microsoft Office Suite.
Strong organizational and multitasking skills.
Excellent interpersonal communication skills, both verbal and written, via telephone, in-person and by electronic means.
Ability to work independently and as a part of team.

Responsibilities

Takes lead on providing MyChart and digital tool education to patients and families.
Collaboration with the team to help actively engage patients in their care and help facilitate the implementation of their customized care plans.
Perform all necessary administrative intake functions.
Greets patients and ensures timely and efficient clinic arrivals and registration.
Scheduling and coordinating necessary follow-up within the practice and beyond.
Remind patients of upcoming appointments and reaching out following missed appointments.
Communicate with patients in person, by telephone and via electronic means.
Takes lead to ensure virtual visits are set and successful for first time users.
Communicate care plans and pertinent information with the internal care team as well as with other parties participating in the care of the patient.
Manages and maintains daily patient utilization reports.
Leverage IT systems designed to help monitor patient progress.
Work closely with healthcare providers, nurses, and other staff to ensure seamless patient care.
Address and resolve any issues or barriers to care that patients may encounter.
Assists with navigating patient visits to appropriate provider levels.
Supports clinic phone calls.
Required to maintain active Basic Life Support (CPR) certification.
Performs other duties as assigned.

Skills

Interpersonal communication

Organization

Multitasking

Teamwork

Telephone/ask

Education

High School Diploma or GED

CPR Certification

Tools

MyChart

EMR systems

Windows OS

Microsoft Office

Job description

Overview Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Salary Range $17.34 - $27.30

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

Medical, Dental & Vision Insurance
Flexible Spending Accounts & Health Saving Accounts
Paid Time Off
Generous Retirement Plans
Life Insurance
Long-Term Disability
Tuition Reimbursement
Employee Assistance Program
Adoption Assistance
Shift Differential

Summary The Patient Ambassador is a vital member of the care team, dedicated to ensuring a positive patient experience. This role involves managing referrals and intakes, providing IT support and education, and coordinating patient care. The Ambassador assists patients in navigating their care, communicates care pathways, maintains patient reports, and supports seamless clinic operations. They also act as a greeter in the clinic, welcoming patients and ensuring efficient arrivals and registration. Working closely with care team, they address patient issues and enhance overall care delivery.

Position Reports To Practice Manager

Essential Functions

Takes lead on providing MyChart and digital tool education to patients and families.
Collaboration with the team to help actively engage patients in their care and help facilitate the implementation of their customized care plans.
Perform all necessary administrative intake functions.
Greets patients and ensures timely and efficient clinic arrivals and registration.
Scheduling and coordinating necessary follow-up within the practice and beyond.
Remind patients of upcoming appointments and reaching out following missed appointments.
Communicate with patients in person, by telephone and via electronic means.
Takes lead to ensure virtual visits are set and successful for first time users.
Communicate care plans and pertinent information with the internal care team as well as with other parties participating in the care of the patient.
Manages and maintains daily patient utilization reports.
Leverage IT systems designed to help monitor patient progress.
Work closely with healthcare providers, nurses, and other staff to ensure seamless patient care.
Address and resolve any issues or barriers to care that patients may encounter.
Assists with navigating patient visits to appropriate provider levels.
Supports clinic phone calls.
Required to maintain active Basic Life Support (CPR) certification.
Performs other duties as assigned.

Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

High School Diploma or equivalent (GED).
MyChart and digital tool training completed at onboarding.
One-year work experience in medical office or healthcare setting.
Electronic Medical Records experience and proficiency.
Basic Life Support (CPR) Certification (within 90 days of hire).
Proficient with Windows navigation, Microsoft Office Suite.
Strong organizational and multitasking skills.
Excellent interpersonal communication skills, both verbal and written, via telephone, in-person and by electronic means.
Ability to work independently and as a part of team.

Desired