Unit Secretary - Surgical Unit

Confluence Health

Wenatchee (WA)

On-site

USD 24,000 - 39,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Spending Accounts & Health-Sa

Paid Time Off

Generous Retirement Plans

Life Insurance

Long-Term Disability

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Job summary

Confluence Health is seeking a patient services assistant to support physicians and nursing staff with phone coverage, appointment scheduling, and clinical workflows. You will help manage patient flow, communicate with providers, and ensure accurate information is entered into electronic systems.

The role requires a high school diploma or GED, basic computer skills, and the ability to type about 35 words per minute. CPR certification is required, and prior medical office experience is preferred.

Qualifications

Must have a high school diploma or GED.
Basic computer skills including Windows navigation, email, and password management.
Desirable typing speed of 35 wpm and familiarity with medical terminology.

Responsibilities

Assist physician and nursing staff with phone coverage and scheduling.
Make appointments and manage patient flow and documentation.
Communicate accurately with physicians, nurses, and patients.
Schedule exams, labs, x-rays, and procedures as directed.
Support admitting, discharge, and transfer workflows.
Maintain up-to-date knowledge of workflows and policies.
Adhere to Confluence Health guidelines and CPR certification requirements.

Skills

Basic computer skills

Typing 35 wpm

Phone etiquette

Strong communication

Education

High school diploma or GED

Medical terminology course

Job description

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Salary Range

$17.67 - $28.19

Overview

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

Medical, Dental & Vision Insurance
Flexible Spending Accounts & Health Saving Accounts
Paid Time Off
Generous Retirement Plans
Life Insurance
Long-Term Disability
Tuition Reimbursement
Employee Assistance Program
Adoption Assistance
Shift Differential

Summary

To assist the physician and nursing staff with the management of phone coverage, making appointments, patient flow and general paperwork and electronic workflows so that quality patient care can be provided as efficiently and pleasantly as possible. Accurately and concisely processes and communicates information to ensure accuracy and that patient needs are met.

Position Reports To:

Unit Clinical Manager/Director

Essential Functions

Perform related assignments and tasks as requested in order to promote positive visitor, family, and staff relations.
Answers phones; takes accurate messages; communicates with physicians and nurses as needed; returns calls as directed by physicians or nursing staff while maintaining a pleasant and welcoming demeanor.
Makes appointments understanding the scheduling workflows of the various providers.
Schedules special exams, lab, x-ray, and/or surgical procedures as directed.
Assists with admit, discharge, and transfer workflows.
Assists patient based on skills and scope.
Actively maintains current knowledge base on workflows and process.
Adheres to Confluence Health and Central Washington Hospital/Wenatchee Valley Hospital policies and unit standards as applicable.
Required to maintain active Basic Life Support (CPR) certification.
Performs other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

High school graduate or GED.
Must possess basic computer skills related to Windows navigation, mouse usage, keyboarding, email communication and password management.

Desired

Medical terminology course.
Previous experience in a medical or related type of facility or office.
Ability to type at least 35 wpm.
Certified Nursing Assistant Licensure.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position

Walking - F
Sitting/Standing - F
Reaching: Shoulder Height - F
Reaching: Above shoulder height - F
Reaching: Below shoulder height - F
Climbing - O
Pulling/Pushing: 25 pounds or less - O
Pulling/Pushing: 25 pounds to 50 pounds - O
Pulling/Pushing: Over 50 pounds - O
Lifting: 25 pounds or less - O
Lifting: 25 pounds to 50 pounds - O
Lifting: Over 50 pounds - O
Carrying: 25 pounds or less - O
Carrying: 25 pounds to 50 pounds - O
Carrying: Over 50 pounds - O
Crawling/Kneeling - O
Bending/Stooping/Crouching - O
Twisting/Turning - O
Repetitive Movement - O

Working Conditions

Many of the essential job functions of this position are done while seated at a desk. This may be in an open hallway or in a more confined space, depending on the department.

Job Classification