Specialty Scheduler

Confluence Health

Wenatchee (WA)

On-site

USD 26,000 - 41,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

Flexible Spending Accounts

Paid Time Off

Retirement plans

Life Insurance

Long-Term Disability

Gym membership discount

Tuition reimbursement

Employee Assistance Program

Adoption assistance

Shift differential

Job summary

Confluence Health is seeking a Patient Access Specialist to support specialty appointment scheduling, medication refills, and information requests via telephone, MyChart, and other channels. You will coordinate multiple providers’ schedules, ensure accurate location assignments, and assist with patient documentation to enable timely visits.

The role emphasizes exceptional customer service, empathy, teamwork, and meticulous attention to detail in alignment with our service standards and mission.

Qualifications

Minimum 1 year experience in a medical office or clinical support setting.
Excellent interpersonal and communication (oral and written) skills.
Proficiency in data entry, numeric typing, and computer navigation.
Familiarity with scheduling workflows across multiple specialty departments.
Knowledge of standard office equipment (phones, computers, printers, etc.).

Responsibilities

Serve as the first point of contact for patients via phone, MyChart, and other platforms.
Schedule and cancel specialty appointments/resources (non-surgeries).
Ensure patients are scheduled at the correct location and department.
Communicate appointment details and prep instructions to patients.
Update patient demographics in Epic; promote MyChart enrollment.
Coordinate with clinical teams and relay messages for follow-ups.
Assist with medication refill processes and pharmacy communication.
Manage concerns with de-escalation and escalate when needed.
Balance provider schedules and allocate appointments by availability and preference.
Review referrals and ensure necessary information is documented in Epic.
Maintain accurate documentation of scheduling activities and interactions.

Skills

Customer service

Data entry

Communication

Scheduling

Education

High School Diploma

Medical terminology course

Tools

Epic

MyChart

Job description

Salary Range

$18.91 - $29.59

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

Medical, Dental & Vision Insurance
Flexible Spending Accounts & Health Saving Accounts
Paid Time Off
Generous Retirement Plans
Life Insurance
Long-Term Disability
Gym Membership Discount
Tuition Reimbursement
Employee Assistance Program
Adoption Assistance
Shift Differential

For more information on our Benefits & Perks, click here!

Summary

This role serves as a primary point of contact for Confluence Health, supporting patients with specialty appointment scheduling, medication refills, information requests, and access to clinical and operational resources through telephone, MyChart, and other communication methods. The position supports specialty departments and requires familiarity with department-specific procedures and workflows. Responsibilities also include coordinating multiple providers' procedure and clinic schedules, ensuring accuracy and efficiency in appointment management. The role is committed to delivering exceptional customer service in alignment with Confluence Health's vision, mission, goals, and service standards. The ideal candidate will demonstrate strong problem-solving skills, empathy, patience, teamwork, collaboration, and meticulous attention to detail and accuracy.

Position Reports To:Clinic Patient Access & SWBD Supervisor

Essential Functions

Serve as the first point of contact for patients seeking specialty care, providing courteous and efficient service via in-bound telephone calls, MyChart, and other communication platforms.
Schedule and cancel specialty appointments, resources, and procedures (excluding surgeries) in accordance with department-specific workflows and clinical guidelines.
Ensure patients are scheduled in the correct location for the appropriate procedure, coordinating with departments as needed.
Communicate appointment details, preparation instructions, and required documentation to patients to support timely and successful visits.
Update and verify patient demographics in Epic; promote and assist with MyChart enrollment.
Act as a liaison between patients and clinical teams, relaying messages and coordinating follow-up actions.
Support medication refill processes by identifying needs, contacting pharmacies, and submitting refill requests through appropriate channels.
Apply de-escalation techniques and critical thinking to manage patient concerns, including identifying and escalating emergent or crisis situations.
Balance provider schedules by assigning patients based on availability and patient preference, ensuring equitable distribution of appointments.
Review referral documentation and coordinate with clinical teams to ensure all necessary information is obtained and documented in Epic prior to scheduling.
Maintain accurate and timely documentation of all scheduling activities and patient interactions.
Exercise independent judgment in triaging patient concerns, determining appropriate scheduling pathways, and escalating clinical issues when necessary.
Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required

High School Diploma or equivalent.
Minimum of 1 year experience in a medical office or clinical support setting, demonstrating familiarity with patient interaction and administrative processes.
Ability to work in a fast-paced and constantly changing environment with developed customer service principles and practices.
Excellent interpersonal and communication (oral and written) skills.
Proficiency in data entry, numeric typing, and computer navigation. Proper grammar and spelling are essential.
Knowledge of standard office equipment and technology, including telephones, computers, printers, copiers, and fax machines.
Ability to manage complex scheduling workflows across multiple specialty departments, each with unique procedural protocols, documentation standards, and patient care pathways.

Desired

Medical terminology course.
Demonstrated understanding of specialty clinic workflows, including referral coordination, insurance authorization procedures, and scheduling protocols across multiple departments.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands ForThis Position

Walking - O
Sitting/Standing - C
Reaching: Shoulder Height - O
Reaching: Above shoulder height - O
Reaching: Below shoulder height - O
Climbing - O
Pulling/Pushing: 25 pounds or less - O
Pulling/Pushing: 25 pounds to 50 pounds - O
Pulling/Pushing: Over 50 pounds - O
Lifting: 25 pounds or less - O
Lifting: 25 pounds to 50 pounds - O
Lifting: Over 50 pounds - O
Carrying: 25 pounds or less - O
Carrying: 25 pounds to 50 pounds - O
Carrying: Over 50 pounds - O
Crawling/Kneeling - O
Bending/Stooping/Crouching - O
Twisting/Turning - O
Repetitive Movement - C

Working Conditions

Office setting with co-workers, seated in a cubicle, interacting with patients and clinical staff via telephone, MyChart, and other acceptable contact methods.

Job Classification