Payments Operations Lead — AI-Driven Remittance Processing

Aumni; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Bonus potential

Job summary

JPMorgan Chase is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive accuracy, productivity, and customer experience in a high‑volume environment.

You will coach and develop front-line staff, set performance goals, and leverage AI to optimize operations. The role may require non-traditional hours as business needs arise, and you will collaborate across multiple divisions to deliver

Qualifications

• Intermediate knowledge of remittance processing or equivalent operations experience with leading front-line teams to deliver objectives.
• Ability to build, manage, and motivate empowered teams to meet production, quality, and customer experience goals.
• Ability to plan, organize, and assign work with competing priorities or deadlines.
• Understanding of artificial intelligence and automation technologies to optimize processes.

Responsibilities

• Supervise and coach a team of transaction specialists to ensure efficient processing of document transactions and remittance extraction.
• Oversee remittance processing operations, set daily production goals, delegate work, and evaluate performance.
• Resolve operational issues and elevate delays to management while fostering a collaborative team environment.
• Review data to identify and resolve procedural issues and assist junior team members.
• Lead or participate in projects to enhance operations and customer experience using AI and automation.
• Coach and mentor team members to develop leadership and operational talent.

Skills

Remittance processing

Team leadership

Operational planning

AI & automation

Emotional intelligence

Non-traditional hours

Tools

AI tooling

Job description

JPMorgan Chase is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive accuracy, productivity, and customer experience in a high‑volume environment.

You will coach and develop front-line staff, set performance goals, and leverage AI to optimize operations. The role may require non-traditional hours as business needs arise, and you will collaborate across multiple divisions to deliver