Transactions Supervisor: Lead Payments & Remittance Ops

JPMorgan Chase & Co.; Monroe (LA); On-site; USD 52,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in Monroe, LA seeks a Transactions Supervisor to lead a team handling daily document transactions and check/remittance extraction, driving accuracy and productivity.

You will coach entry-level staff, apply AI and automation ideas to improve processes and the customer experience, and ensure adherence to guidelines. Schedule: Mon-Fri 9:00am-6:00pm, with potential non-traditional hours.

Qualifications

• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
• Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience.
• Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines.
• Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
• Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.
• This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
• Physical requirements include but are not limited to sitting, standing, lifting up to 50 pounds and walking.

Responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Resolve operational issues and escal… process delays to management, while fostering a collaborative and engaged team environment.
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
• Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation.
• Coach, train, and mentor team members to develop leadership and operational talent for future success.

Job description

JPMorgan Chase & Co. in Monroe, LA seeks a Transactions Supervisor to lead a team handling daily document transactions and check/remittance extraction, driving accuracy and productivity.

You will coach entry-level staff, apply AI and automation ideas to improve processes and the customer experience, and ensure adherence to guidelines. Schedule: Mon-Fri 9:00am-6:00pm, with potential non-traditional hours.