Transactions Specialist I - Insertion/Personalization

JPMorgan Chase; Coppell (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

JPMorganChase in Coppell, TX is seeking a detail-oriented Transactions Specialist I in the Insertion/Personalization team to operate production equipment for processing customer statements and cards.

Global Document Services supports JPMorganChase's card production and distribution; the role emphasizes operational excellence, quality, and meeting service commitments in a fast-paced environment where work varies day to day.

Qualifications

• Lift/move materials 25-40 lbs and handle 200 lb supplies with approved carts.
• Follow detailed instructions with high accuracy.
• Adapt to changing priorities and new technology.
• Strong teamwork and interpersonal skills.
• Prioritize workload to meet client SLAs.
• Maintain a clean, organized, safety-focused work area.
• Willing to cross-train across multiple areas.

Responsibilities

• Complete training across core functions within Embossing and Insertion areas.
• Operate production equipment and machinery as assigned.
• Perform detailed quality inspections of cards and statements.
• Troubleshoot and help resolve production issues.
• Execute work accurately to meet SLAs.
• Promote internal controls by identifying issues.
• Review production data to identify trends and risks.
• Follow regulations and SOPs for card/statement production.

Skills

Material handling (25-40 lbs weight)

Accurate following of instructions

Adaptability to priorities

Team collaboration

Workload prioritization

Safety awareness

Cross-training willingness

Job description

Are you detail oriented and enjoy a production-based environment that offers career growth?

As a Transactions Specialist I in the Insertion/Personalization department in Coppell at JPMorganChase, you will operate production equipment to process customer statements and credit cards. Global Document Services is the firm's primary print, card production, and distribution organization supporting JPMorganChase. In this role, you will focus on operational excellence, quality, and meeting service commitments in a fast-paced production environment where work varies day to day.

Job Responsibilities

• Complete training across core functions within the Embossing and Insertion areas
• Operate various types of production equipment and machinery, as assigned
• Perform detailed quality inspections of cards and statements to identify and correct defects, errors, or inconsistencies
• Troubleshoot and help resolve production issues, including equipment malfunctions and data discrepancies
• Execute work accurately and efficiently to meet Service Level Agreements (SLAs)
• Promote strong internal controls by proactively identifying, documenting, and communicating issues
• Review production data to identify trends, improvement opportunities, and potential risks
• Follow all applicable regulations, internal policies, and standard operating procedures related to card and statement production

Required Qualifications, Skills, and Capabilities

• Ability to lift and move materials weighing 25-40 lbs and handle 200 lb supplies using approved industrial carts
• Ability to follow detailed instructions and procedures with a high degree of accuracy and consistency
• Adaptability to changing priorities, daily direction from leadership, updates to procedures, and new technology
• Strong teamwork and interpersonal skills; able to collaborate effectively with internal partners and stakeholders
• Ability to prioritize daily workload to support client SLAs and operational deadlines
• Commitment to maintaining a clean, organized, and safety-focused work area
• Willingness to cross-train and support responsibilities across multiple areas, as needed

Work Schedule

• 2nd Shift: Tuesday through Saturday, 2:00 PM - 10:30 PM
• Candidates must be willing and able to work during operating hours, which may include evenings, weekends, and holidays . Specific schedule details will be confirmed by the Recruiter.
• This role may require non-traditional and/or additional hours based on business needs. Schedules may be subject to change.