Transactions Specialist IV

JPMorgan Chase; Westerville (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorganChase is seeking a Transactions Specialist IV in the United States to support Global Document Services. You will troubleshoot machines, manage shift operations, and contribute to a diverse team serving Retail, Card Services, and Treasury Services.

The role emphasizes accuracy, collaboration, and problem-solving in a production environment. Responsibilities include processing transactions, leveraging AI/automation, mentoring junior staff, and staying current with regulatory and market

Qualifications

• Proven ability to meticulously review and ensure accuracy in tasks and documentation.
• Developing proficiency in building relationships and effectively collaborating within a global, matrixed organizational structure.
• Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts.
• Ability to stand and walk for 8+ hours per shift.
• Developing ability to identify issues, analyze information, and develop solutions autonomously.
• Strong ability to convey information clearly and effectively to various departments and management levels.
• Multi-task and work well in production environment driven by Standard Operating Procedures.

Responsibilities

• Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards.
• Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.
• Assist in resolving non-routine transactional issues, leveraging advanced knowledge of policies and procedures.
• Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.
• Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.
• Troubleshoot equipment when needed, ensuring minimal disruption to operations and maintaining efficiency.

Skills

Attention to detail

Relationship building

Heavy lifting

Stamina

Analytical thinking

Communication

Multi-tasking

Job description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers, and be part of a creative and dynamic environment where every day brings new challenges and opportunities. You'll drive business success, deliver innovative solutions to our customers, and engage in creative, exciting work daily. This role offers a unique opportunity to advance your career in a dynamic and diverse environment.

As a Transactions Specialist IV within JPMorganChase, you will be instrumental in troubleshooting machines for lower-level specialists and managing shift operations. Being part of Global Document Services (GDS), our main print production and distribution unit, you will support various internal lines of business such as Retail, Card Services, and Treasury Services. Your role will involve contributing to the production of diverse products like postcards, letters, checks, and marketing materials. This position provides an opportunity for skill development in a dynamic and diverse environment.

Job responsibilities

• Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards.
• Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.
• Assist in resolving non-routine transactional issues, leveraging advanced knowledge of policies and procedures.
• Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.
• Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.
• Troubleshoot equipment when needed, ensuring minimal disruption to operations and maintaining efficiency.

Required qualifications, capabilities, and skills

• Proven ability to meticulously review and ensure accuracy in tasks and documentation.
• Developing proficiency in building relationships and effectively collaborating within a global, matrixed organizational structure.
• Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts.
• Ability to stand and walk for 8+ hours per shift
• Developing ability to identify issues, analyze information, and develop solutions autonomously.
• Strong ability to convey information clearly and effectively to various departments and management levels.

Preferred qualifications, capabilities, and skills

• Multi-task and work well in production environment driven by Standard Operating Procedures.

Schedule

Schedule: Monday - Friday, 7:00 am - 3:30 pm. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.