Transaction Specialist I- Global Document Services

Testing Site - JPMC; Westerville (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Shift differential 10%

Overtime on weekends/holidays

Job summary

JPMorgan Chase, Global Document Services (GDS), seeks a Transactions Specialist to handle high-volume statements, notices, checks, and related tasks in a fast-paced setting. The role requires attention to detail and the ability to meet tight SLA deadlines.

You will operate a folding machine, prepare bulk mail, transport materials, and assist with cross-training in other areas as needed.

Qualifications

• High school diploma or GED is required.
• Attention to detail and accuracy with change adaptability.
• Strong analytical, communication and problem solving abilities.
• Ability to work independently and in a team.

Responsibilities

• Operate a manual folding machine and prepare bulk statements.
• Box and ship 500+ page statements, transport trays/pallets.
• Research and correct errors; follow SOPs and meet SLA deadlines.
• Maintain productivity and quality standards; prioritize workloads.

Skills

Attention to detail

Analytical skills

Communication skills

Problem solving skills

Teamwork

Ability to multitask

Time management

Education

High school diploma or GED

Job description

Join the team that supports Global Document Services (GDS) to do the right thing for our customers. If you are detail-oriented, have great organizational skills and can work in a fast-paced environment,this transactions specialist role is for you.

As a Transactions Specialist in the Manual Statements area of GDS, you will coordinate the processing of high volumes of statements, notices, letters, and checks, as well as special handling jobs. JPMorgan Chase. Global Document Services (GDS) prints, inserts and mails over 650 million mail pieces annually. GDS supports internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services. GDS produces a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems.

Job Responsibilities

• Operating a manual folding machine
• Boxing and preparing bulk statements (i.e. 500+ pages) for shipping
• Transporting completed trays and/or pallets of work to mailroom
• Filing checks and check images into check trays and transporting them as necessary
• Lifting and transporting work supplies as necessary (trays, pallets, boxes of envelopes, carts of printed statements/letters, etc.)
• Researching and correct errors
• Applying Standard Operating Procedures (SOPs)
• Meeting productivity and quality standards as defined by the department
• Prioritizing work and managing time to meet SLA deadlines
• Performing other related duties as assigned
• Cross-training in other functional areas when needed

Required Qualifications, Capabilities, and Skills

• High school diploma or GED
• Minimum 1 year of experience in mail or production environment
• Attention to detail and accuracy as well as being adaptable to change
• Strong analytical, communication, and problem solving skills
• Critical thinking and ability to exercise independent judgment
• Enthusiastic and positive approach to customer interactions
• Work both independently and in a team environment
• Ability to stand for long periods of time and ability to lift a minimum of 45lbs and deliver 200lbs supplies utilizing industrial pull/ push carts
• Ability to effectively multi-task and work under pressure
• Excellent time management and organizational skills
• Ability to act on own initiative, beaccurate, reliable anddemonstrate confidence in processes

Additional Information

• Mandatory overtime, including assigned weekends and holidays, as required by business needs
• Work Schedule: Monday, Tuesday, Wednesday, Thursday & Friday 12:30pm - 9:00pm
• Shift Differential: 10%
• Must be willing to work onsite 5 days a week (no hybrid or remote)