Transactions Operations Lead, AI-Enabled Global

JPMorganChase; Westerville (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Chase is seeking a Transactions Specialist IV in Ohio to help process, clear, and service high-volume transactions within Global Document Services. You will support multiple internal lines and ensure accuracy and adherence to procedures in a dynamic, production-focused environment.

The role emphasizes applying artificial intelligence and automation to improve efficiency, troubleshoot equipment, and resolve routine and non-routine issues while keeping customers at the center of operations.

Qualifications

• Proven ability to meticulously review and ensure accuracy in tasks and documentation.
• Developing proficiency in building relationships and effectively collaborating within a global, matrixed organizational structure.
• Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts.
• Ability to stand and walk for 8+ hours per shift
• Developing ability to identify issues, analyze information, and develop solutions autonomously.
• Strong ability to convey information clearly and effectively to various departments and management levels.

Responsibilities

• Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards.
• Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.
• Assist in resolving non-routine transactional issues, leveraging advanced knowledge of policies and procedures.
• Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.
• Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.
• Troubleshoot equipment when needed, ensuring minimal disruption to operations and maintaining efficiency.

Skills

Accuracy

Relationship building

Heavy lifting

Mobility

Issue analysis

Communication

Tools

AI

Automation

Job description

Chase is seeking a Transactions Specialist IV in Ohio to help process, clear, and service high-volume transactions within Global Document Services. You will support multiple internal lines and ensure accuracy and adherence to procedures in a dynamic, production-focused environment.

The role emphasizes applying artificial intelligence and automation to improve efficiency, troubleshoot equipment, and resolve routine and non-routine issues while keeping customers at the center of operations.